QUALIFICATIONS

• High school diploma or equivalent
• Availability to work weekdays, evenings, and weekends
• At least 6 months of customer service experience
• Proficiency in computer usage, including knowledge of Office 365

Preferred Qualifications

• Experience with customer relationship management tools (i.e. Salesforce)

POSITION SUMMARY

The Membership Associate is responsible for fostering an inclusive, welcoming, and meaningful YMCA member experience from the initial point of contact through daily interactions with current members. This role reflects the Y’s core values of caring, honesty, respect, and responsibility while implementing the Member Engagement Principles: welcoming, connecting, supporting, and inviting during all member and guest interactions.
The Membership Associates assist YMCA members in accessing available resources, either virtually or in person at the branch. They are expected to maintain a comprehensive understanding of the facility, programs, and activities, ensuring they provide accurate information and responsive service. This role actively contributes to creating a safe, inclusive, and supportive environment for all members, guests, and staff, valuing and respecting diverse backgrounds and experiences.

MEMBER ENGAGEMENT & EXPERIENCE

• Engage with members in the facility to promote safety and inclusivity on the wellness floor and in the gymnasium.
• Demonstrate YMCA’s communication values (nurturing, genuine, determined, hopeful, and welcoming) during all interactions.
• Provide engaging and informative tours for prospective members, emphasizing inclusivity and community commitment.
• Assist members with questions, comments, and requests promptly and respectfully throughout the day.
• Ensure members’ needs are met by fostering a welcoming and supportive environment.
• Implement YMCA’s Member Engagement Principles of welcoming, connecting, supporting, and inviting during every interaction.

DISCLAIMERS

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

SALARY DESCRIPTION

The Membership Associate position offers a compensation range of $18.67 - $22.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.