Membership Associate at Gallatin Valley YMCA

Bozeman, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Building, Communication, Sales, Enthusiasm, Interpersonal Skills, Cash Handling, Multitasking, Problem Solving, Facility Tours, Registration Assistance, Conflict Resolution, Attendance, Punctuality, Dependability, Technology Use

Industry

Description

Description SHIFTS AVAILABLE: weekdays from 9-3, Thursday evenings from 1-9, Friday evenings from 1-8, and Saturdays and Sundays from 12-5. The Gallatin Valley YMCA is looking for dedicated, invested employees who are customer service-oriented, love working with people, and enjoy flexibility in their schedule. The following shifts are available, with the possibility of more hours in the future. Two to three weekdays from 9-3, Thursday evenings from 1-9, Friday evenings from 1-8, and Saturdays and Sundays from 12-5. Under the supervision of the Membership Director, the Membership Associate delivers excellent service to all members, program participants, donors, volunteers, and guests of the Gallatin Valley YMCA. The outstanding associate will respond professionally and politely to member and guest needs, promote membership and programs, and maintain the cleanliness and organization of the area and systems. The Member Associate is a great communicator, enthusiastic, and committed to the mission and cause of the YMCA. The ideal candidate demonstrates a track record of sales, providing outstanding customer service, and a desire to build professional relationships with members, customers, and staff over the long term. ESSENTIAL FUNCTIONS: Builds relationships with members; greets members by name and helps members connect with one another and to the YMCA. Ensures member, guest, and customer satisfaction and retention through impeccable customer service and practices that promote member engagement. Provides member orientation and facility tours as needed. Explains the YMCA mission, volunteer opportunities, fundraising activities, and how to apply for financial assistance, if needed. Demonstrates strong interpersonal and communication skills over the phone, through email, and in person. Provides information on programs, camps, and membership, and assists, when needed, in helping customers register for camps or programs. Answers and resolves member billing issues and provides new members with facility protocols. Balances and closes out sales/transactions during and at the conclusion of the shift. Follows proper check-in procedures for members, guests, day passes, and Nationwide Memberships, ensuring that our facility is safe. Listens and resolves member concerns in a timely and professional manner. Informs supervisor of unusual situations or unresolved issues. Actively works with other Gallatin Valley YMCA departments to provide the best overall experience for participants. Follows YMCA policies and procedures and responds to emergency situations. Maintains cleanliness of the welcome area, lobby, bathrooms, and locker rooms during shift. May include shoveling snow or mopping the entrance. Meets the standard for attendance, punctuality, and dependability Participates in required department, staff, and YMCA meetings and assists in YMCA fundraising activities and special events. Administers background checks and nationwide eligibility on all prospective and visiting members. Assists with other duties as needed. Requirements SHIFTS AVAILABLE: weekdays from 9-3, Thursday evenings from 1-9, Friday evenings from 1-8, and Saturdays and Sundays from 12-5. Applicants should be willing to work flexible shifts, including morning openers, afternoons, weekends, and evenings. QUALIFICATIONS: High school diploma and/or equivalent relevant work experience preferred CPR/AED, and First Aid Certification (within 30 days of hire) Excellent communication skills, both verbal and written, required Exercise good judgment in decision-making for situations, even when stressful Ability to connect and build genuine relationships with people of diverse backgrounds from all social and economic segments of the community Attention to detail with the ability to multitask while maintaining excellent customer service • Must be accurate in cash handling and able to maintain member confidentiality Uses best practices and demonstrates up-to-date knowledge and skills in technology PHYSICAL REQUIREMENTS: Must be able to take potential members on tours throughout the entire facility, and must have the physical ability to act swiftly in an emergency. Position will include walking, standing, bending, kneeling, and lifting. YMCA COMPETENCIES: Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. The YMCA is a nonprofit organization whose mission is to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.

Responsibilities

The Membership Associate delivers excellent service to all members and guests, responding professionally, promoting membership and programs, and maintaining the cleanliness and organization of the welcome area. Essential functions include building member relationships, ensuring satisfaction and retention through impeccable service, providing program information, handling transactions, and resolving member concerns.