POSITION SUMMARY:

The YMCA of Greenwich is seeking a friendly, passionate Member Associate to support the Y’s effort as a charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Associate is responsible for providing exceptional, positive, and energetic member service, responding to individual member and guest needs, promoting Y services and programs. The Member Associate will maintain safety standards, YMCA of Greenwich policies, cleanliness, member and guest satisfaction, positive member and staff engagement, using the Y’s Service and Engagement principles. Must be will to work 34 hours weekly and have weekend flexibility.

QUALIFICATIONS:

• Remains calm and objective when under pressure or when challenged by others
• Effective communication skills necessary to inform, counsel, motivate, and support members
• Excellent interpersonal and problem-solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic knowledge of computers
• Must be observant, safety-conscious, and able to react calmly and quickly in an emergency
• Able to work flexible schedules including nights and weekends
• High School Diploma/GED/equivalent
• YMCA Leader Certification within 7 days of hire
• Customer service experience a plus

• Responds to member and guest needs and promotes memberships and programs
• Models the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, guests, volunteers, and vendors
• Develops and maintains positive relationships with members, volunteers, program participants, and colleagues at all levels of the organization; helps members connect with each other and the YMCA
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
• Maintains cleanliness and organization of the lobby area
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships
• Maintains physical presence, remains alert at all times while on duty, maintains constant visual attention to members, and remains aware of surroundings
• Ambassador of all YMCA programs with a focus on Membership and member engagement that fosters loyalty among those we serve
• Follows and enforces all Membership guidelines, including those pertaining to health and safety, member information, cash handling, sales, forms, records, reports, and staff expectations required by the YMCA and the state health department code
• Knows, follows, and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse
• Attends all mandatory meetings and trainings