Membership Concierge II - Full Time at Life Time

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Maintenance, Service Delivery, Programming Insight, Member Engagement, Guest Engagement, Hospitality Mindset, Relationship Building, Problem Solving, Service Recovery, Phone Etiquette, Sales Support, Retention

Industry

Wellness and Fitness Services

Description

Job Profile Summary Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives. Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties and Responsibilities Operates as first point of contact for members and guests entering resort Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Receives and facilitates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as point of contact for new member acquisition and member retention interactions Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources Position Requirements High School graduate or equivalent Minimum of 1 year of customer service experience Passion to serve others Effective communication skills Preferred Requirements Bachelor’s Degree in Hospitality Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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Responsibilities

The Membership Concierge acts as the primary point of contact for members and guests entering the resort, focusing on building relationships and creating extraordinary experiences through excellent service delivery. Responsibilities also include maintaining member accounts, processing transactions, and educating guests on club programming, events, pricing, and policies.