Membership Concierge III at Life Time

San Clemente, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

28.75

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Relationship Building, Communication, Problem Solving, Administrative Skills, Service Recovery, Account Maintenance, Team Leadership, Knowledge Of Club Programming, Event Coordination, Cash Handling, Retention Strategies, Member Engagement, Buying Experience Customization, Phone Etiquette

Industry

Wellness and Fitness Services

Description

Position Summary The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals. Job Duties and Responsibilities Facilitate check-in process for members and guests entering club Monitors, handles, and delegates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Proactively builds relationships with members and guests, regularly creating over the top service experiences Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs Communicates with members and prospective members via email or phone in a manner aligned with our brand Completes administrative duties, club paperwork and cash drawer reconciliation Position Requirements High School graduate or equivalent Minimum of 1-year customer service experience Minimum of 1-year sales experience Completion of Membership Sales Certification within 60 days of hire Completion of Retention Specialist Certification within 60 days of hire Preferred Requirements Bachelors Degree in Hospitality or related field Fitness industry knowledge Pay This is an hourly position with wages starting at $21.50 and pays up to $28.75, based on experience and qualifications. Benefits All team members receive the following benefits while working for Life Time: A fully subsidized membership Discounts on Life Time products and services 401(k) retirement savings plan with company discretionary match (21 years of age and older) Training and professional development Paid sick leave where required by law Full-time Team Members are eligible for additional benefits, including: Medical, dental, vision, and prescription drug coverage Short term and long term disability insurance Life insurance Pre-tax flexible spending and dependent care plans Parental leave and adoption assistance Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave Deferred compensation plan, if the team member meets the required income threshold For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information. Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. ABOUT US With over 160 athletic country clubs and offerings for everyone from 90 days to 90 years, Life Time’s comprehensive ecosystem goes beyond the idea of “fitness” to encompass all aspects of well-being. Every career here supports the goal of people living happier, healthier lives. Life Time provides entertaining, educational, friendly and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life. You belong at Life Time. We promote an inviting community that supports everyone on their path to a healthy way of life.

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Responsibilities

The Membership Concierge III provides exceptional customer service to members and guests, promoting Life Time and assisting with the buying experience. This role also involves leading the Concierge Team and ensuring member satisfaction through proactive relationship building.