Membership Concierge Leader at Life Time

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication Skills, Customer Service, Service Recovery, Business Planning, Team Building, Sales, Time Management, Adaptability, Microsoft Dynamics CRM, Microsoft Office Suite, Member Engagement, Coaching, Feedback, New Member Acquisition, Member Retention

Industry

Wellness and Fitness Services

Description

Position Summary The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club. Job Duties/Responsibilities Regularly participates in Life Time’s classes, activities, events and programming Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally Leads in zone by exemplifying service excellence and being a member connectivity specialist Encourages team members to exceed their own expectations and aim for higher performance Onboard and certify team members - Cast to perfection and certify to exhaustion Provides guidance, help, coaching, and feedback to enhance member engagement Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity Minimum Required Qualifications This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales. Education: High School Diploma or Equivalent Years of Experience: 3+ years of managerial experience 3+ years of customer service experience 3+ years of sales experience 3+ years of achieving budget goals Licenses / Certifications / Registrations: CPR/AED certification required within 30 days of hire Preferred Qualifications: Bachelor’s or Associate’s degree Hospitality management or similar degree/certification Fitness related experience including PT or Group Fitness certification Superior time management skills Ability to prioritize tasks Adapts to change and innovation Experience with Microsoft Dynamics CRM and Microsoft Office Suite Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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Responsibilities

The Membership Concierge Leader is responsible for delivering an exceptional experience for members and guests while leading the Membership Concierge Team. This role involves connecting various departments to ensure seamless operations and enhancing member engagement.