JOB DESCRIPTION

Lifetime Legal is seeking a bright individual to work within our membership team. Speaking to clients daily, you will be responsible for ensuring that their onboarding experience with Lifetime Legal is as smooth as possible. Our customers are our members, and we want them to be treated like guests and not just purchasers or sellers.

ESSENTIAL SKILLS YOU SHOULD HAVE - PREVIOUS OFFICE-BASED/ CUSTOMER SERVICE EXPERIENCE.

• Great verbal and written communication skills
• Communicate clearly and effectively on and off the telephone
• Be able to actively listen to clients, answer their questions and record information collected
• Good knowledge of Microsoft Office and comfortable learning new systems
• Attention to detail & organised
• A positive and hardworking attitude
• Able to work well unsupervised
• Flexible and adaptive personality
• Be able to work collaboratively as part of a team as well as autonomously
• Not afraid to ask questions
• Previous Experience of a phone based role

Experience:

• Phone Based Customer Service: 1 year (preferred

• To handle inbound telephone calls from clients politely and efficiently in accordance with the training provided
• To make outbound calls to clients referred by introducing mortgage brokers
• Renewing memberships
• Helping clients complete their property forms
• Answering membership queries
• To collect payment from the client to activate or extend memberships
• Handling cancellation calls and queries
• To deliver excellent customer service consistently
• Proactively looking for ways to improve the service delivered to our partners and keep up to date with development within the industry
• Follow guidelines and comply with industry standards
  Job Types: Full-time, Permanent
  Salary: From £25,500.00 with an additional £3,000pa potential commission/performance bonus (OTE £28,500 pa). With further potential to earn more as the commission is uncapped.
  Please note that the role will be office based during probation period and hybrid will be an option once you have passed probation, as long as performance is at the required level.

Benefits:

• Company events
• Discounted or free food
• Employee discount
• On-site parking
• Hybrid working after successful probation period
• A paid day off on your birthday

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Store discount
• Work from home

Schedule:

• Monday to Friday

Experience:

• Phone Based Customer Service: 1 year (preferred)

Job Type: Full-time
Pay: £25,500.00 per year

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company car
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Wokingham, RG41 2Q