Are you passionate about mental wellness, building community, and changing lives? AIM Center, Inc. is looking for a dedicated, compassionate, empathic, person centered Membership Coordinator who believes in the power of community and recovery! This role leads the charge in welcoming new members into our vibrant clubhouse community. This is more than a job — it’s a mission. The Membership Coordinator serves as a vital ambassador to both potential and current members of AIM Center. This role is responsible for managing the membership referral and intake process, supporting new member orientation, and maintaining accurate and confidential medical records. The ideal candidate is highly organized, strong communicator who thrives in a purpose-driven environment and is committed to building a supportive, inclusive community.

DESCRIPTION

Job Title: Membership Coordinator
Job Classification: Full-Time | Exempt
Reports To: Membership Director
Annual Salary: $40,170
Location: 472 W. MLK BLVD, Chattanooga, TN, 37402

ABOUT AIM CENTER, INC.

AIM Center, Inc. is a private 503(c) nonprofit organization dedicated to promoting recovery and community integration for adults living with serious mental illness. Through a Clubhouse model of psychosocial rehabilitation, we offer members opportunities to achieve their personal goals related to employment, education, housing, wellness, and social connection.
Do you believe in the power of community, connection, and second chances? At AIM Center, we create hope, community, and social change to enrich and celebrate the lives of people living with mental illness. We are seeking a Membership Coordinator who is compassionate, adaptable, and ready to make a meaningful impact.

POSITION OVERVIEW

The Membership Coordinator serves as a key ambassador for AIM Center, connecting with both prospective and current members to support their journey toward recovery. This role oversees the full membership intake process, including referrals, interviews, and orientation, while ensuring all member records are accurate and securely maintained. The ideal candidate is compassionate, organized, and a strong communicator who thrives in a mission-driven environment and is committed to building a supportive, inclusive community.

QUALIFICATIONS

• Bachelor degree in Psychology, Social Work or related field OR five (5) years of experience in psychiatric rehabilitation or mental health services.
• Strong organizational, verbal, and written communication skills.
• Ability to work effectively with individuals from diverse backgrounds.
• Reliable personal transportation.
• Valid driver’s license and automobile insurance.
• F endorsement (for TN applicants) or willingness to obtain one.

WHAT YOU’LL DO

As our Membership Coordinator, you’ll be the welcoming face of our organization—building strong relationships, supporting individuals in their recovery journey, and ensuring each member feels valued and included. Your role will include:

• Engaging with prospective and current members through warm, empathetic conversations.
• Using active listening to truly understand member needs and goals.
• Applying motivational interviewing techniques to encourage growth and self-determination.
• Coordinating member activities and participation in the work-ordered day.
• Collaborating across staff and member teams to support employment, housing, and wellness goals.
• Managing time effectively to balance daily responsibilities, outreach, and documentation.
• Demonstrating flexibility and adaptability in a fast-paced, evolving environment.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for Clubhouse membership inquiries.
• Conduct tours and presentations for potential members, families, and referral sources.
• Facilitate the member application process, including face-to-face interviews and eligibility screenings.
• Maintain accurate member data in our electronic records system.
• Ensure compliance with confidentiality protocols and relevant licensure standards.
• Assist with outreach efforts to build relationships with referral sources and promote AIM Center services.
• Lead orientation sessions for new and returning members.
• Support member communication and engagement through marketing efforts and events.
• Carry a limited caseload of members in orientation status.
• Collaborate with staff and members in a recovery-focused environment.
• Participate in scheduled holiday and social event coverage and support employment, including transitional employment.