Membership Coordinator at Boyce Thompson Arboretum

Superior, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

28.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Donor Stewardship, Membership Management, Fundraising, CRM Data Entry, Event Planning, Customer Service, Digital Communication, Graphic Design, Budget Monitoring, Relationship Management, Strategic Planning, Written Communication, Verbal Communication, Prospect Management, Campaign Analysis, Donor Cultivation

Industry

Museums;Historical Sites;and Zoos

Description

Description Turn Your Passion for the Outdoors into a Career ABOUT US Do you come alive on the trail? Love hiking, birdwatching, camping, or simply spending your days surrounded by nature? If the idea of wearing hiking boots to work, spotting wildlife during your lunch break, and being part of a collaborative, mission-driven team excites you, then Boyce Thompson Arboretum may be the perfect place for you. Founded in 1924 by mining pioneer William Boyce Thompson, Boyce Thompson Arboretum is Arizona's oldest and largest botanical garden. Situated on 374 breathtaking acres at the base of Picket Post Mountain and bordering the Tonto National Forest in Superior, Arizona, the Arboretum offers a truly unique work environment unlike any other. Our living collection showcases extraordinary plants from the world's deserts and arid regions alongside the native beauty of the Sonoran Desert. Every day brings opportunities to experience nature firsthand, with miles of scenic trails, spectacular mountain views, and abundant wildlife throughout the grounds. It's not unusual to encounter javelina, bobcats, roadrunners, hummingbirds, and a variety of native and migratory birds while working and exploring the Arboretum. As an independent nonprofit organization, we're united by a shared passion for conservation, education, horticulture, and creating meaningful experiences for our visitors. We value teamwork, stewardship, curiosity, and a deep appreciation for the natural world. Located just 30 minutes from Mesa and one hour from downtown Phoenix, Boyce Thompson Arboretum offers the opportunity to build a rewarding career while enjoying the beauty, adventure, and tranquility of the Arizona outdoors. If you're looking for more than just a job—and want to be part of a community that inspires connection with nature every day—we'd love to hear from you. JOB SUMMARY As part of Boyce Thompson Arboretum’s Development Team, the Membership Coordinator is responsible for creating an exceptional member experience. The incumbent will provide support for the growth of the membership program and providing members and entry level donors with stewardship and engagement. The Membership Coordinator will support transitioning members to donors through solicitation, stewardship, and renewals. This position is responsible for the day-to-day administration of the membership program, donor engagement activities, and outreach efforts. Working closely with the Director of Development and managed by the Development and Membership Officer, this role ensures a high-quality member and donor experience through strong communication, accurate data management, and proactive engagement. DUTIES AND RESPONSIBILITIES Oversee and implement the monthly membership renewal program, which includes the acquisition, renewal, upgrades, and retention strategies. Support administrative tasks related to membership and development program to include data entry into CRM systems, daily mail log support, and acknowledgement process. Responsible for planning and implementation of membership events and engagements. Support the engagement of members through membership events, answering inquiries in person, phone, or email. This position requires season support in our membership office to provide excellent customer service to all members and prospective members. Support the implementation of XTrulink and provide troubleshooting support to members and visitors as needed. Develop and implement member surveys to assess satisfaction and gather insights into members, record information in the CRM. Coordinate new and lapsed member campaigns, including direct mail, online, and onsite promotions and provide a thorough analysis of campaign results to Membership and Development Officer. Assist the Membership and Development Officer with strategic planning to support consistent membership program growth and retention. Responsible for monitoring membership budget for expense tracking, submission of invoices to the Finance Department and tracking revenue goals. Manage a portfolio of donors and members ($250–$1,000), focusing on cultivation, retention, solicitation, upgrades, and renewal strategies. Respond to member and donor inquiries and provide high-level stewardship and relationship management. Collaborate with membership, events, and marketing departments to ensure benefits fulfillment. Support the management of ongoing donor and member multi-channel communications plan Support the administration of the memorial bench and tribute program Support the logistics and coordination of donor events such as the Green Gala and Desert Willow Legacy Society events. Represent Boyce Thompson Arboretum in the community, as needed, and adhere to AFP Code of Ethical Standards. Other duties as assigned to support the Development and Membership Department. Requirements EDUCATION AND EXPERIENCE Associates Degree in Public Administration, or Business Administration, or related field; or years of experience in development, membership, marketing or related field; or 2+ years of relevant work experience. Experience with fundraising special events Experience in membership services within a nonprofit. Experience with donor databases, Altru, Blackbaud, Virtuous preferred Experience in creating digital communications and graphic design in Canva or Constant Contact is a plus! KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of fundraising and prospect management databases Experience managing a membership or donor program in a nonprofit organization. Experience working with and stewarding donors Excellent written and verbal communication skills Has the desire to get out of the office and build external relationships. A self-starter, goal-oriented, adaptable, and able to initiate donor visits and fundraising calls. Possesses excellent written and verbal communication skills, with an ability to motivate and inspire donors, funders, and sponsors. Works well alone and as part of a team. Demonstrates professional equanimity and composure. Able to work flexible hours including occasional nights, holidays, and weekends. PHYSICAL REQUIREMENTS The physical abilities and work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Majority of the work associated with this position is primarily performed in an office environment and requires the ability to operate standard office equipment and keyboards. Ability to communicate with fellow staff, applicants, stakeholders, visitors, and donors. Communication will include one-to-one, small, and large group communication. Communications need to be in English. Communication means both written and oral communication. Ability to work in a sedentary position for up to 8 hours at a time. Must be able to occasionally work on weekends, evenings, and holidays. Ability to lift 10 pounds. During special events activities, may be required to lift up to 50 pounds with assistance. Must have the ability to walk short distances and move throughout the arboretum office and grounds, occasionally traverse uneven terrain and hiking conditions, and perform repetitive movement of the wrists, hands, and/or fingers. Fully functional vision is required to perform essential duties of the position (prescription lenses are acceptable).

Responsibilities

The Membership Coordinator manages the day-to-day administration of the membership program, focusing on acquisition, retention, and donor stewardship. They are responsible for coordinating membership events, managing a small donor portfolio, and ensuring accurate data management within the CRM.