Membership Coordinator at Gallatin Valley YMCA

Bozeman, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Interpersonal Skills, Membership Orientation, Facility Tours, Registration, Check-in Procedures, Conflict Resolution, Record Keeping, Cash Handling, Confidentiality, CPR/AED, First Aid, Multi-tasking, Judgment

Industry

Description

Description Under the supervision of the Membership Director, the Membership Coordinator delivers excellent service to all members, program participants, donors, volunteers, and guests of the Gallatin Valley YMCA. Responds to members' and guests' needs, promotes memberships and programs, and maintains the facility's cleanliness and organization of systems. The Membership Coordinator is a great communicator, enthusiastic, interested in sales, and committed to the mission and cause of the YMCA. The Membership Coordinator will be expected to work 30-40 hours per week at the front desk and retain 10-15 hours per week for Administrative duties. Shift hours may vary and include weekdays, evenings, and weekends. ESSENTIAL FUNCTIONS: Member & Community Services: Builds relationships with members; greet members by name and help members connect with one another and to the YMCA. Responsible for member, guest, and participant satisfaction and retention through impeccable member service and practices that promote member engagement. Provides membership orientation and facility tours as needed, explains the YMCA mission, volunteer opportunities, and if interested how to apply for financial assistance. Strong sales, interpersonal and communication skills over the phone, through email, and in person. Assist and be very knowledgeable with program and member registration. Follow proper check-in procedures for members, guests, day passes, and Nationwide Memberships to ensure that our facility is safe. Handle and resolve membership concerns in a timely and professional manner. Inform supervisor of unusual situations or unresolved issues. Process Membership cancelations and freezes and maintain accurate records Report Insurance memberships Work with all other Gallatin Valley YMCA departments to provide the best overall experience for members and the community. Creatively promote YMCA specific programs and activities. Janitorial Coordination & Supply Management: Oversee janitorial duties for the Membership Department; monitor, order, receive, and restock cleaning supplies; maintain an organized and well-stocked janitorial closet. Maintain cleanliness of the welcome area, lobby, bathrooms, and locker rooms during shift. May include shoveling snow, mopping, disenfecting areas and more. Membership Desk Coordination: Oversee Membership Desk operations Serving as the main point of contact for staff Providing coverage for open shifts or coordinate suitable replacements as needed. Professional Standards & Participation Meets the standard for attendance, punctuality and dependability Participates in required department, staff and YMCA committee meetings and assists in YMCA fundraising activities and special events. Follows YMCA policies and procedures; responds to emergency situations. Requirements QUALIFICATIONS: High school diploma and/or equivalent relevant work experience preferred CPR/AED, and First Aid Certification (within 30 days of hire) Excellent interpersonal, sales and communications skills both verbal and written required Exercise good judgment in decision making for situations even when stressful Ability to connect and build genuine relationships with people of diverse backgrounds from all social and economic segments of the community Attention to detail with the ability to multi-task while maintaining excellent customer service Must be accurate in cash handling and able to maintain member confidentiality Uses best practices and demonstrates up-to-date knowledge and skills in technology PHYSICAL REQUIREMENTS: Ability to take potential members on tours throughout the entire facility, must have the physical ability to act swiftly in an emergency, position will include walking, standing, bending, kneeling, and lifting. YMCA COMPETENCIES: Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. The YMCA is a nonprofit organization whose mission is to put Christian principles into practice through programs that build a healthy spirit, mind and body for all.

Responsibilities

The Membership Coordinator delivers excellent service to members, responds to needs, promotes memberships and programs, and maintains facility cleanliness and system organization under the Membership Director's supervision. Key duties include building member relationships, ensuring member satisfaction and retention, handling registrations, processing membership changes, and overseeing janitorial coordination for the department.