JOB SUMMARY

The Kentucky Music Educators Association manages various events for music teachers and their students across the state. We are seeking to fill a clerical position to work in our Richmond office from 9–5 weekdays. The primary responsibility will be to process new, renewing, and expiring members. Additionally, there will be various assignments to help prepare for events such as the Kentucky Marching Band Championships, all-state student music ensembles, the annual professional development conference, and adjudicated music assessments.
Typically, you will answer the phone and answer questions or direct the call to the appropriate person. This role requires excellent communication skills (written and verbal), and a commitment to providing exceptional member services. You will be responsible for assisting with daily operations and ensuring member satisfaction.

QUALIFICATIONS

• Proven experience in sales, customer service, or call center environments.
• Strong phone etiquette and communication skills are essential.
• Excellent attention to detail.
• Familiarity with cash handling procedures is a plus.
• Ability to work collaboratively while managing multiple tasks effectively.
  Join us as we strive for excellence in our serving our members while fostering a positive work culture!
  Job Type: Full-time
  Pay: $18.00 per hour
  Expected hours: 37.5 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Richmond, KY 40475 (Required)

Ability to Relocate:

• Richmond, KY 40475: Relocate before starting work (Required)

Work Location: In perso

• Provide exceptional member support and ensure high levels of satisfaction.
• Oversee data entry processes and maintain accurate records.
• Receive inbound calls and resolve needs appropriately.
• Effectively communicate within members of the team and with callers and correspondents.
• Maintain proficiency in Google applications Google Docs, Google Sheets, Google Forms, Google Drive organization and access) and other computer applications relevant to operations.