Membership Coordinator at Sonoma County Family YMCA

Santa Rosa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

26.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Experience, Communication, Relationship Building, Multitasking, Data Entry, CRM Systems, Microsoft Office Suite, Staff Training, Scheduling, Conflict Resolution, Community Partnerships

Industry

Non-profit Organizations

Description

MEMBERSHIP COORDINATOR (PART-TIME | 25 HOURS/WEEK) 📍 Sonoma County Family YMCA – Santa Rosa, CA 💵 $23–$26 per hour Are you passionate about creating welcoming, community-centered experiences? Do you thrive in a fast-paced, people-focused environment where every interaction matters? The Sonoma County Family YMCA is seeking a service-driven Membership Coordinator to help lead our frontline membership experience. In this role, you’ll be a key part of building strong relationships, supporting staff, and ensuring every member and guest feels valued and connected. ---------------------------------------- WHY YOU’LL LOVE THIS ROLE At the Y, we’re more than a workplace—we’re a community. Our culture is rooted in inclusivity, growth, and purpose. You’ll have the opportunity to make a meaningful impact every day while developing your leadership skills in a supportive, mission-driven environment. ---------------------------------------- SCHEDULE & AVAILABILITY This is a part-time position (approximately 25 hours per week) with a flexible, variable schedule. ✅ Candidates must be available to work a variety of shifts, including: * Early mornings * Afternoons * Evenings * Weekends This flexibility is essential to support our members and operations across all hours of service. ---------------------------------------- WHAT YOU’LL DO As a Membership Coordinator, you’ll play a leadership role in ensuring an exceptional member experience. Key responsibilities include: * Support, train, and guide Membership staff and Welcome Center Attendants * Help manage schedules and day-to-day operations * Coordinate financial assistance programs and scholarship awards * Foster membership growth and retention through relationship-building * Oversee accurate data entry and membership records * Support events, promotions, and community partnerships * Respond to member needs and assist in resolving concerns * Step in to provide leadership in the absence of the Membership Director You’ll be at the heart of creating a welcoming, organized and engaging environment for all. ---------------------------------------- WHAT WE’RE LOOKING FOR * 3+ years of customer service or supervisory experience * Strong communication and relationship-building skills * Organized, detail-oriented, and able to multitask * Comfortable working in a fast-paced environment * Friendly, outgoing, and inclusive approach to service * Proficiency with computers and data systems Bonus if you bring experience with CRM systems and Microsoft Office Suite! ---------------------------------------- PERKS & BENEFITS * Free YMCA membership * Reduced program fees * Free childcare * Flexible scheduling * Paid sick time & floating holidays * Retirement contribution (10%) * Wellness programs & employee assistance * Ongoing training and career development opportunities ---------------------------------------- READY TO MAKE AN IMPACT? If you’re looking for a role where you can lead, connect, and grow—all while supporting a mission that strengthens our community—we’d love to meet you. 👉 Apply today and help us create a place where everyone belongs.

Responsibilities

Lead the frontline membership experience by supporting and training staff while managing day-to-day operations. Coordinate financial assistance programs and foster membership growth through relationship building and community engagement.