HOW YOU WILL MAKE AN IMPACT

• Support with, implementing and tracking member experience initiatives, including 120 member calls and follow-ups, membership tours and follow-ups, member retention initiatives, and member engagement events.
• Support in monitoring and evaluating new member engagement and retention strategies’ effectiveness.
• Lead and support the Welcome Center team; duties include recruiting, hiring, training, and coaching as well as managing schedules
• Respond to member and participant inquiries and concerns in a timely manner
• Review Financial Assistance applications and award additional financial assistance
• Attend monthly membership meetings to improve practices at the association and branch level
• Ensure all members and participants are being served in accordance with YMCA values of caring, honesty, respect, and responsibility
• Lead by example the Y’s mission, vision, and values with program participants, members, staff and guests.
• Become an Ambassador of the Y’s work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Complete other duties as assigned.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Req Benefits:

• Benefit from a free household YMCA membership, enriching both your life and the lives of others.
• Access retirement planning options to secure your future.
• Enhance your skills through participation in learning and development workshops.
• Exclusive cell phone plan discounts for AT&T and T-Mobile/Sprint users.
• Discounts on programs and services to make your YMCA experience even more rewarding.

Compensation: $16.00-$18.00 per hour, DOE
Additional Details :
The Greater Austin YMCA is a nonprofit community enterprise with a purpose of elevating quality of life in central Texas by boldly expanding access for all children, adults, families and seniors in our dynamically growing community. Founded in 1953 and anchored in three Central Texas counties, the Y has served close to 500,000 people and provided more than $30M in financial assistance and program subsidies over the past 10 years. We operate 8 community centers and Camp Moody along with 6 early childhood education centers, 60 afterschool programs on school campuses in four districts, and 20 summer camps, with 1500 staff team members, 1000 volunteers, and a $48M annual operating budget.

ADDITIONAL INFORMATION:

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

The Membership Coordinator plays a key role in creating a welcoming and engaging environment for members, directly contributing to the Greater Austin YMCA’s purpose: We are elevating the quality of life in Greater Austin by boldly expanding access for all children, adults, families, and seniors in our dynamically growing community. The Coordinator will manage daily operations, member engagement, and service delivery. The position requires strong leadership, excellent communication skills, and a passion for fostering a positive member experience.