Membership Coordinator at The h.wood Group

West Hollywood, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

85000.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality, Relationship Management, CRM Administration, Member Onboarding, Event Planning, Client Services, Emotional Intelligence, Operational Excellence, Analytical Reporting, Microsoft Excel, Microsoft PowerPoint, Discretion, Interpersonal Communication, Database Management, Strategic Planning, Cross-Functional Collaboration

Industry

Hospitality

Description

ABOUT US: Nestled along the iconic Sunset Strip, The Bird Streets Club is Los Angeles' newest and most exclusive private members club. Designed for an exceptional community of leaders, innovators, creators, and tastemakers, the Club offers an intimate sanctuary where world-class hospitality, elevated dining, and meaningful connection come together. Managed by The h.wood Group, one of the industry's most influential hospitality and lifestyle companies, The Bird Streets Club delivers unparalleled service, unforgettable experiences, and a culture rooted in discretion, excellence, and genuine hospitality. ROLE SUMMARY: The Membership Coordinator plays a critical role in shaping the member experience while supporting one of the Club's most valuable assets—its membership community. This position combines luxury hospitality, relationship management, operational excellence, and strategic membership administration. Acting as both the steward of the membership database and a visible ambassador within the Club, the Membership Coordinator ensures every stage of the member journey—from nomination through onboarding and ongoing engagement—is seamless, thoughtful, and highly personalized. Reporting to the Senior Director of Membership, this individual serves as the primary administrator for the Club's membership platform (PeopleVine), while collaborating closely with operations, marketing, events, finance, reservations, and ownership to support the continued growth and evolution of the Club. The ideal candidate is highly organized, emotionally intelligent, proactive, and thrives in a luxury hospitality environment where exceptional service, discretion, and attention to detail are expected. RESPONSIBILTIES: Membership Operations * Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine) * Ensure all member records, profiles, billing information, communications, and account activity are accurate and up to date * Develop and maintain organized systems that support the continued growth and scalability of the membership program * Monitor membership activity, renewals, waitlists, utilization, and reporting metrics Membership Experience * Serve as a primary point of contact for members, delivering highly personalized service across phone, email, text, and digital communication channels * Build meaningful relationships with members through consistent in-person engagement within the Club * Anticipate member needs and collaborate with Club leadership to resolve requests with efficiency and professionalism * Support the creation of memorable member experiences that reinforce the Club's luxury brand standards Membership Admissions & Onboarding * Coordinate the full membership journey, including nominations, application tracking, vetting, committee materials, acceptance, onboarding, and welcome experience * Research prospective members and prepare briefing materials for Membership Committee and ownership review * Schedule prospective member meetings, tours, interviews, and follow-up communications * Execute a polished onboarding experience that introduces new members to the Club's services, culture, and community Member Engagement & Programming * Assist in developing exclusive member programming, events, and experiences that strengthen member engagement and community * Partner with operations and events teams to successfully execute membership-focused activations * Support member communications including newsletters, announcements, event invitations, and Club updates * Contribute ideas that enhance member satisfaction, retention, and overall Club culture Reporting & Strategy * Prepare membership reports, dashboards, and presentations for ownership and senior leadership * Track membership growth, acquisition, waitlist performance, and engagement metrics * Identify trends and opportunities that improve the overall membership experience * Assist with strategic initiatives that support long-term membership growth and retention Cross-Functional Collaboration * Partner closely with Operations, Reservations, Culinary, Events, Marketing, Creative, Finance, and IT to ensure a seamless member experience * Act as the primary liaison between Bird Streets Club and PeopleVine for ongoing platform administration and troubleshooting * Support marketing initiatives including partnerships, social media, member communications, and promotional campaigns REQUIREMENTS: * 3+ years of experience in luxury hospitality, private clubs, member services, concierge, luxury hotels, lifestyle brands, or high-touch client services * Experience working with luxury private clubs or member-based organizations * Event planning or member programming experience * Familiarity with hospitality reservation systems and CRM platforms * Experience supporting executive leadership or ownership teams * Passion for luxury hospitality, dining, arts, culture, and community building * Exceptional interpersonal and relationship-building skills with a genuine passion for hospitality * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment * Outstanding attention to detail and commitment to operational excellence * Excellent written and verbal communication skills * High level of professionalism, discretion, and emotional intelligence * Strong analytical skills with experience preparing reports and presentations * Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint * Experience with CRM or membership management platforms (PeopleVine experience preferred) * Ability to work independently while collaborating effectively across departments JOB DETAILS AND PERKS: * Full-time, exempt position * Flexibility to work evenings, weekends, and holidays as business needs require * On-site presence at the Club a minimum of four evenings per week, with occasional late-night shifts until approximately 2:00 AM * Competitive salary * Comprehensive health, dental, vision, and life insurance (company contribution begins the first of the month following 60 days of employment) * Dining privileges throughout The h.wood Group portfolio * Flexible paid time off * Opportunity to work alongside one of the country's premier hospitality brands * Career growth within an expanding luxury hospitality organization *

Responsibilities

The Membership Coordinator manages the end-to-end member journey, from nomination and onboarding to ongoing engagement and database administration. They serve as a primary ambassador for the club, ensuring a personalized luxury experience while collaborating across departments to support growth.