Membership Coordinator at YMCA of ColumbiaWillamette

Vancouver, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Communication, Staff Training, Customer Service, Membership Growth, Problem Solving, Point-of-Sale Systems, Community Engagement, Staff Supervision, Administrative Support

Industry

Non-profit Organizations

Description

Description Why Should You Apply? Free Household Gym Membership Free Group Fitness Classes Free Pool Access Free HydroMassage (ages 18+) Program Discounts Paid Sick Leave Retirement Tuition Reimbursement Opportunities Opportunities for Growth/Leadership Engage with Your Community Job Responsibilities: Under the supervision of the Leader of Healthy Living, the Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This role assists with leading the membership team & building supervisors, onboarding new members, ensuring exceptional customer service, supporting community engagement efforts, and contributing to the welcoming, inclusive environment of the YMCA. Requirements Essential Functions: Demonstrate excellent time management and communication skills in person, via email, and by phone. Support the hiring, training, and development of membership staff and volunteers. Maintain strong, friendly relationships with members, staff, and guests. Assist with membership growth strategies, including outreach, onboarding, and engagement initiatives. Respond promptly and thoughtfully to member inquiries, feedback, and concerns. Ensure the Welcome Center is clean, organized, and staffed to meet member needs. Monitor and report on membership trends and program data. Collaborate with internal departments to ensure seamless member experiences. Represent the YMCA mission in all interactions, demonstrating compassion, professionalism, and care. Support marketing efforts and community events when needed. Participate as an active member of the branch leadership team. Minimum Qualifications: Must pass YMCA background check Experience in customer service, hospitality, or administrative support (YMCA experience a plus) Strong interpersonal and problem-solving skills Proficiency with technology (email, scheduling, and point-of-sale systems) Availability to work a flexible schedule, including evenings and Saturdays Preferred Qualifications: Associate's or Bachelor’s degree in business, hospitality, or related field preferred Two to four years of experience in customer service and staff supervision

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Responsibilities

The Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This includes leading the membership team, onboarding new members, and ensuring an inclusive environment at the YMCA.