Membership Customer Service Officer at South Australian Cricket Association

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Problem Solving, Time Management, Database Management, Event Coordination, Sales, Administrative Support, Conflict Resolution, Payment Processing

Industry

Spectator Sports

Description

Working for SACA means that you become a part of Australia’s proud history and help us look toward the future. Our players and teams are successful, inspiring and reflect the values and aspirations of the community they represent. As an organisation, we are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, whilst also reimagining the W/BBL, building player connection through storytelling and playing our part in developing the game globally. Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences. This is your opportunity to join a purpose led organisation that truly makes a difference to Australians. About the role SACA is looking for an experienced Membership Customer Service Officer to join our Membership team. The Membership Customer Service Officer will play a crucial role in delivering outstanding service to SACA and Adelaide Strikers Members, ensuring all enquiries are handled professionally and in a way that upholds the high standards of our premium membership offerings. This position requires a commitment to excellence, with all responsibilities carried out in line with SACA’s values, code of conduct, and service expectations. Key responsibilities include providing timely and accurate information to members, managing inbound and outbound communications, assisting with membership sales and renewals, supporting event-day operations, and contributing to ongoing member engagement initiatives. This role also supports broader strategic goals by delivering service excellence and enhancing the overall member experience in alignment with SACA’s business objectives. Key responsibilities: Deliver world class customer service to SACA and Adelaide Strikers Members. Respond to all member enquiries in a manner that positively represents our premium membership offerings. Process SACA and Adelaide Strikers Membership renewals and event registrations, maintain and update records in the Membership database to ensure accuracy and completeness of information, process payments, and undertake any other administrative tasks in a timely manner with a high level of accuracy and service. Communicate with Members via phone, email and face to face for the purpose of, sales calls, follow up calls, general queries, and any other reasonable requirement. Answer all inbound phone calls within a timely manner and provide exceptional customer service Assist the Membership team with the execution of both the SACA and Adelaide Strikers membership product/s with a high standard of presentation. Assist with the coordination of member experiences and events, as required. Provide customer service on match days, assisting members with enquiries, merchandise sales, ticketing and access to ensure a positive experience. Assist with match day bump-in and bump-out, including signage, equipment and customer service areas to ensure smooth event operations. You will hold a valid Working with Children Check or have the ability to obtain one. Would also be great if you have… Ensure availability for all major events during the cricket season Knowledge of or passion for elite sporting organisations Excellent customer service and interpersonal skills, including oral and written communication Ability to problem solve using effective oral communication An ability to communicate effectively and sensitively with a wide range of people, including the capacity to navigate difficult conversations with professionalism and empathy. Good organisational and time management skills A dedicated and flexible approach The ability to work in a fast-paced environment, under direction and with limited supervision Working with a wide range of people of varying ages Have a positive attitude A passion for providing outstanding customer service About SACA The SACA is one of the nation’s premier sporting bodies, with a vision for cricket to be Australia’s favorite sport – a sport for all Australian’s. Operating within the sports and entertainment industry, SACA offers an exciting and dynamic working environment, and is responsible for overseeing and developing cricket on a State level. The SACA is responsible for coordinating international and domestic cricket matches, Premier cricket matches and community carnivals, coaching and development and pathway programs for girls and boys, coaching, umpiring, volunteer development and ground management. It also administers high performance cricket in South Australia, including the SA Men’s and Women’s Teams and Adelaide Strikers women’s and men’s teams. What’s in it for you? SACA has an Employee Benefits Program which allows permanent staff to access a wide range of benefits and services whilst they are employed at SACA. SACA Membership Tickets – Staff will receive two SACA Members Tickets to allow them entry into all International and Domestic games in South Australia. Flexible Working –RnR Leave ensures staff recharge with a fifth week of annual leave. Discounts with Partners – Enjoy discounted rates at places such as Adelaide Oval, RoofClimb, Oval Hotel, New Balance, SACA’s wine partner – the list continues! Wellbeing and Social Club Programs – Healthy Living initiatives are organised alongside medical checks to support employee wellbeing. Reward and Development – SACA has monthly employee recognition awards and learning and development initiatives. Want to join our team? If you are ready to join SACA in our vision to inspire and unite the South Australian community through cricket and are aligned with our values of accountability, team first and world class, we want to hear from you! Applications close - 9 June 2026 At SACA we are committed to the ongoing journey of nurturing a diverse and inclusive workforce, and offer equal opportunities to all. We are proud to respect, embrace and celebrate diversity and strongly encourage applications from people of all ages, ethnicities, abilities, sexual orientations, gender identities and Aboriginal and Torres Strait Islander peoples. We are committed to providing a safe environment for children across Australian Cricket, and we also offer a flexible work environment for employees. We measure ourselves on our behaviours - our people value accountability, a team first approach and being world class. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Established in 1871, the South Australian Cricket Association (SACA) has a rich history as one of the nation’s premier sporting bodies with a vision for cricket to be Australia’s favourite sport – a sport for all Australian’s. Operating within the sports and entertainment industry, SACA is oversees and develops cricket at a State level. SACA is responsible for coordinating international and domestic cricket matches at Adelaide Oval, Premier cricket matches and community carnivals, coaching and development and pathway programs for girls and boys, coaching, umpiring, volunteer development and ground management at Karen Rolton Oval. It also administers high performance cricket in South Australia, including the South Australian and Adelaide Strikers men's and women's teams.

Responsibilities

Deliver world-class customer service to SACA and Adelaide Strikers members through various communication channels. Manage membership renewals, database accuracy, and provide operational support during match day events.