Membership & Enrollment Specialist at Build Inc

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Building, Organizational Skills, Attention to Detail, Communication Skills, Team Collaboration, Flexibility, Equity, Inclusion, Trauma-Informed Practices

Industry

Non-profit Organizations

Description

Description Membership & Enrollment Specialist (MES) (Full-time, 40 hours) Non Exempt BUILD, Inc. (Broader Urban Involvement and Leadership Development) is presently seeking a committed, self-motivated, and innovative individual to join our team. BUILD is a nationally respected gang intervention, violence prevention, and youth development organization based on Chicago’s West Side. Since 1969, BUILD has worked to save lives and mentor young people who live in the city’s most challenged neighborhoods. When you work at BUILD you make an important difference to the thousands of youths and families we serve. Our Core Values: Empathy, Passion, Persistence, and Innovation The Membership & Enrollment Specialist plays a critical role in ensuring that youth, families, and community members experience BUILD as a welcoming, accessible, and well-organized place to belong. This position serves as the primary point of entry to BUILD programs and services, guiding participants through the membership, registration, and enrollment process with care, clarity, and professionalism. By combining strong customer service with excellent administrative systems, the Membership & Enrollment Specialist ensures accurate data, smooth intake processes, and consistent communication with families. As a visible and trusted presence on campus, this role supports a positive campus culture and helps connect community members to programs and resources that enable them to connect, overcome, and thrive. The Membership & Enrollment Specialist is a key member of the Campus Enrichment Team and contributes directly to BUILD’s mission and community impact. The Membership & Enrollment Specialist reports directly to the Senior Manager of Campus Programs (SMCP). Membership, Enrollment & Administration Serve as the lead for registration, intake, and enrollment for all BUILD youth and community programs. Ensure all required intake paperwork, permissions, and documentation are completed accurately and in a timely manner. Maintain up-to-date participant rosters and ensure attendance and enrollment data are accurately entered into BUILD’s data systems. Create, distribute, and track membership cards; manage replacements as needed. Collect, record, and track program fees while maintaining accurate and confidential payment records. Coordinate outreach efforts and maintain current mailing, email, and text message lists. Conduct proactive outreach to participants and families to confirm enrollment, encourage attendance, and support retention. Manage food ordering and delivery for youth participating in after-school programming. Customer Service & Campus Engagement Provide exceptional customer service to youth, families, and community members, ensuring all individuals feel welcomed, respected, and supported. Serve as a consistent, friendly point of contact at the registration desk and during program hours. Greet participants and families upon arrival and provide clear information about BUILD programs, services, schedules, and requirements. Respond to questions and concerns related to eligibility, enrollment, attendance, and participation, connecting individuals to appropriate BUILD staff and resources as needed. Conduct outreach at BUILD events and on campus to engage community members and promote enrollment in programs and services. Support a positive campus culture by modeling professionalism, warmth, and alignment with BUILD’s values. Work a later shift (1:00 PM–9:00 PM) to ensure availability during after-school and evening programming, with occasional weekend hours as needed. Requirements 2 years of experience working with youth in educational, nonprofit, or community-based settings. Demonstrated experience providing customer service and administrative support. Knowledge of restorative justice principles, trauma-informed care, and positive behavior strategies preferred. Ability to maintain a flexible schedule, including evenings and occasional weekends. Must be able to pass a criminal record and child abuse/neglect registry check. Strong alignment with BUILD’s mission of supporting youth and families to connect, overcome, and thrive. Skills + Attributes: Strong customer service and relationship-building skills, with the ability to engage youth, families, and community members from diverse backgrounds. Highly organized with strong attention to detail and the ability to manage multiple administrative processes simultaneously. Excellent verbal and written communication skills. Ability to work collaboratively as part of a team and independently when needed. Comfort working in a fast-paced, community-centered environment. Commitment to equity, inclusion, and trauma-informed practices. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.? As of October 15, 2021, all BUILD employees are required to submit proof of full vaccination status. Must be able to provide proof of COVID-19 vaccine. Benefits: 401(k) + 2% match Medical, Dental and Vision Life Insurance Paid Vacation Wellness Days Flexible Spending Account BUILD, Inc., does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically prohibit employment. Rather, BUILD Inc., considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis. This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Responsibilities

The Membership & Enrollment Specialist is responsible for leading the registration, intake, and enrollment processes for youth and community programs at BUILD. This role ensures accurate data management and provides exceptional customer service to participants and families.