Membership Experience Host - Everlast Gyms at Frasers Group

East Staffordshire, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Retention, Secondary Spend Promotion, Cleanliness Maintenance, Key Holder Responsibilities, Administrative Duties, Software System Use, Team Support, Feedback Handling, Product Recommendation, Positive Attitude, Adaptability, Fitness Passion

Industry

Retail

Description

Company Description As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey. Job Description What You’ll Be Doing Welcoming members and guests, ensuring every interaction is positive and professional. Supporting membership sales and retention by providing excellent service and guidance. Driving secondary spend KPIs by promoting products and services available in-club. Maintaining a high standard of cleanliness and hygiene across the club. Acting as a competent key holder, opening and closing the club as required. Handling administrative duties, including use of the membership software system. Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement. Supporting the Fitness Manager and wider team in delivering gym floor initiatives. Ensuring member feedback and complaints are handled professionally and escalated when needed. Actively experiencing the products and services on offer so you can confidently recommend them to members. We are looking for a 40 hours position Qualifications About You Outgoing, positive, and passionate about delivering great customer experiences. Confident in administration and able to handle day-to-day club systems. Sales-focused, with the drive to hit membership and retention targets. Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed. Passionate about fitness, with a genuine interest in our products and services. Ambitious, with a willingness to learn and develop your skills for future progression. Additional Information Why Join Us? We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group. Here’s what you can expect: Free gym membership. 20% discount across all Frasers Group brands. Monthly Frasers Champion awards – winners receive double their salary for the month. Opportunity to deliver personal training sessions (if qualified). Training and development opportunities to grow your career. At Frasers Group, we live by our principles: Think without limits – move fast, think fearlessly, and take the team with you. Own it and back yourself – own the basics, your role, and the results. Be relevant – to our people, our partners, and the planet.

Responsibilities

The Host will serve as the first point of contact, ensuring positive and professional interactions while actively supporting membership sales and retention efforts. Key duties include promoting in-club products, maintaining club hygiene, and fulfilling key holder responsibilities for opening and closing.