Membership Experience Manager at Love Recruitment

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Engagement, Customer Service, Relationship Building, Sales, Member Retention, Inductions, Goal Setting, Community Building, Social Media Content Creation, Team Collaboration, Communication, Attention to Detail, Target Achievement, Proactive Mindset, Analytical Mindset, Fitness Passion

Industry

Staffing and Recruiting

Description

Membership Experience Manager 📍 Ealing, West London 🕒 Part-Time / Full-Time Are you energetic, people-focused, and passionate about group training? Join our high-performing team at F45 Training Ealing as a Membership Experience Manager and play a key role in creating an exceptional studio experience that keeps members engaged, motivated, and coming back. This is a member-focused role, ideal for someone who thrives in a fast-paced boutique fitness environment and enjoys building relationships, driving membership growth, and fostering a strong community. The Role As our Membership Experience Manager, you’ll be at the heart of the studio experience — from first enquiry through to long-term member retention. You’ll ensure every interaction reflects our premium, community-driven culture while supporting both membership growth and member satisfaction. What you'll be doing: Delivering an outstanding end-to-end member experience, from first enquiry to long-term retention Welcoming and onboarding new members, including inductions and goal setting Engaging with prospective members and confidently presenting membership options Following up with trial members and enquiries to drive conversions Building strong, lasting relationships and supporting members throughout their fitness journey Providing motivation, technique support, and personalised guidance where needed Supporting studio events, challenges, and community initiatives Collaborating with the team to create engaging social media content Making and handling calls with new and existing members Maintaining a clean, safe, and premium studio environment at all times About you: Previous experience in a boutique fitness studio, customer service, or a sales-focused service environment (and keen to move into a community-driven fitness role) Confident, outgoing, and highly engaging with a genuine passion for people Excellent communication and relationship-building skills with strong attention to detail Sales-minded with a focus on member retention and growth Passionate about fitness, teamwork, and delivering results Comfortable working towards targets, with a proactive and analytical mindset Growth opportunity: This role offers excellent progression within a leading boutique fitness brand. It’s a fantastic opportunity for coaches or fitness professionals looking to grow into studio leadership, develop commercially, and build a strong client and community base. Schedule: Flexible part-time or full-time hours (to be discussed) Mix of early mornings, daytime, evenings, and some weekends Pay and Benefits: Competitive salary (pro rata) + OTE Membership and performance-based bonuses Free F45 membership and classes Ongoing professional training and development Staff discounts If you’re community-driven, thrive in an energetic environment, and are passionate about delivering an exceptional member experience, we’d love to hear from you.

Responsibilities

The manager will be responsible for delivering an outstanding end-to-end member experience, from initial inquiry through to long-term retention, including onboarding new members and providing guidance. This role also involves supporting studio events, collaborating on social media content, and maintaining a premium studio environment.