Membership Experience Manager at Material Handling System

, Southwest Finland, Finland -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Advocacy, Relationship Management, Needs Assessment, Problem Resolution, Educational Outreach, Data Analysis, CRM Management, Cross-functional Collaboration, Event Planning, Member Onboarding

Industry

Logistics;Transportation;Supply Chain and Storage

Description

POSITION SUMMARY As a Member Experience (MX) Manager at MHI, you will play a pivotal role in driving member engagement by ensuring that our members receive the best possible support and service. Joining a successful and collaborative Membership team, you will serve as an advocate for our members — working to understand their needs and guide them toward the full range of MHI association services and benefits. You will be a go-to resource for all MHI offerings and upcoming events. If you are passionate about making a difference by enhancing the member experience, deepening engagement, and delivering meaningful member value, we want to hear from you. Location: Remote – West & Southwest Region Candidates based in Arizona, Nevada, New Mexico, Utah, Colorado, or other Southwest states are encouraged to apply. PRIMARY DUTIES & RESPONSIBILITIES * Member Advocacy: Act as the primary point of contact for members in the West and Southwest region, fostering strong relationships and providing a personalized, dedicated level of service — both in person and virtually. * Resource Expertise: Stay well-informed about all services, resources, and benefits offered to MHI members. Effectively communicate and demonstrate the value of these offerings to drive awareness and utilization. * Needs Assessment: Collaborate with members to understand their specific needs and challenges. Identify opportunities to help them leverage MHI resources to meet their business goals. * Problem Resolution: Address member inquiries, concerns, and issues promptly and professionally. Partner with internal teams as needed to ensure members’ needs are resolved efficiently. * Educational Outreach: Develop and deliver informational materials, webinars, and workshops to educate members about available benefits and how to use them effectively. * Data Analysis: Work with IT and Marketing to track member engagement, satisfaction, and utilization of services. Use data insights to continuously improve and tailor services to member needs. * Documentation: Maintain accurate records of all member interactions and account information in Engage (our CRM system), ensuring the data is up to date and accessible to the team. * Collaboration: Work cross-functionally with departments including Knowledge, Exhibitions, Industry Groups, IT, and Marketing to ensure member services are effectively promoted and aligned with organizational goals. * Events: Assist in planning, coordinating, and executing the MHI Annual Conference, MHI Community events, and associated regional events to drive member value and engagement. * Onboarding: Partner with the Membership team to conduct new member orientation meetings and facilitate first-timer welcome sessions at the Annual Conference.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Member Experience Manager serves as the primary point of contact for members in the West and Southwest region to drive engagement and value. Responsibilities include conducting needs assessments, resolving member issues, and collaborating cross-functionally to promote association services.