JOB SUMMARY

• This is an on-site position
  We have an awesome opportunity for the critical position of Lead Member Engagement Representative. In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. You will help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.

PREFERRED QUALIFICATIONS:

• CPR and First Aid Certification.
• Six months of supervisory/ leadership experience (sales, retail, reception, customer service, etc.).
• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.
  Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
  Expected Hours of Work: Branch operational hours that may include mornings, evenings, and weekends.

• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
• Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.
• May act as manager on duty if assigned.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• May assist with other membership or program related reporting / follow-up as assigned.
• Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
• Attends staff meetings and trainings as required.
• Other duties as assigned