Membership Manager | Darlinghurst at Fitness and Lifestyle Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

80000.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Experience, Customer Service, Team Management, Mentoring, Organizational Skills, First Aid, CPR Certification, Customer Retention Strategies

Industry

Wellness and Fitness Services

Description

About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives. As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees. Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand. The Opportunity: The Membership Manager (MM) is responsible for taking overall management of the member experience. They lead a team of Member Support Consultants (MSC), to achieve new sales targets and achieve member retention budgets, whilst overseeing front desk operations to ensure each of our members receives exceptional, personalised service. The MM is a motivational leader with the ability to mentor a team and lead by example. tasked with mentoring their team and giving them the tools to succeed in their role. They use their sales expertise, organisational capabilities and excellence in customer service to imbue their team with the behaviors needed to create a thriving Fitness First club, where members can achieve and exceed their goals. Key Responsibilities: Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team Create a structure to ensure that the MSC team achieves their daily minimum performance criteria Assist with the delivery of sales training to develop the MSC team Achieve member retention and growth budgets on a monthly basis Ensure that enquiries via phone, email or in person are responded to within 24 hours Support the Club and Regional Manager in developing initiatives to drive membership growth Support the Club Manager in developing the MSC fortnightly roster About you: Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded Previous experience of managing and mentoring a team Ability to set and motivate others towards a goal Experience using business computer systems Current First Aid and CPR certificates What we can offer you: We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one. In addition, we offer: A competitive OTE of $80,000 made up of base salary and commission, plus super A complimentary Platinum Fitness First membership Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards” Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements. About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. Membership Manager When you Love What You Do, It Shows. A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales, the ACT and Victoria. We believe that fitness inspires people to go further in life. It takes dedication, guidance and courage, but working in fitness is more than a paying job, it’s a choice to give people the opportunity to lead a fearless and extraordinary life. Whatever capacity they work in, our people use their expertise, attitude and ambition to create that opportunity for people, every day. As one of Australia’s most celebrated employers, we’re on a mission to discover, nurture and celebrate our people; people who are building a rewarding career while doing what they love. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.

Responsibilities

The Membership Manager is responsible for managing the member experience and leading a team to achieve sales and retention targets. They oversee daily operations and ensure exceptional service for all members.