Membership Manager at MML Hospitality

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Service, Communication, Organization, Detail Orientation, Discretion, Proactivity, Hospitality, Event Planning, Account Reconciliation, Brand Integrity, Lead Cultivation, Onboarding, Reporting

Industry

Hospitality

Description

Description Role Overview The Membership Manager stewards the full Chapel Club member journey, delivering a seamless, personalized, and elevated private club experience. As the primary liaison between members and the property, this role cultivates meaningful relationships while ensuring operational excellence, thoughtful programming, and brand-aligned communications. Working closely with the Director of Brand & Retail and hotel leadership, the Membership Manager upholds the discretion, service standards, and aesthetic integrity of the Chapel Club. Core Responsibilities Member Experience ? Serve as primary contact for prospective and current members, guiding applications and onboarding. ? Provide personalized tours and maintain a visible on-property presence. ? Manage member communications and coordinate personalized service touchpoints with Front Desk, F&B, and Retail. ? Facilitate member room bookings, amenities, and key communications including event notifications. Growth & Community ? Cultivate membership leads through relationship-driven engagement. ? Support member communications, recruitment initiatives, and committee meetings. ? Assist in planning and executing member programming and events. Operations & Administration ? Oversee onboarding, house account setup, dues processing, and digital credential management. ? Maintain accurate membership records and oversee cancellations with discretion. ? Reconcile monthly accounts, track spending, and prepare weekly performance reports. Brand & Strategy Support ? Maintain brand integrity across all member-facing materials and communications. ? Support creative collateral, content planning, and Chapel Club social platforms. ? Contribute to the long-term strategic direction of the Chapel Club in alignment with MML leadership. Ideal Profile ? Passion for luxury hospitality and relationship-driven service ? Poised, polished communicator with strong interpersonal skills ? Highly organized and detail-oriented ? Discreet, proactive, and service-minded ? Comfortable balancing guest engagement with structured administration Measures of Success ? Engaged and growing membership community ? Strong retention and member satisfaction ? Seamless cross-department collaboration ? Flawless event execution and operational accuracy ? A consistently elevated Chapel Club experience

Responsibilities

The Membership Manager is responsible for stewarding the full member journey, delivering a personalized private club experience, and acting as the primary liaison between members and the property. Key duties include managing member communications, coordinating personalized services, overseeing onboarding and administration, and supporting brand strategy and event execution.