Membership Manager at YMCA of West Bend

West Bend, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

47000.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Customer Service, Budget Management, Relationship Building, Active Listening, Membership Management, Data Entry, Conflict Resolution, Staff Training, Program Development, Leadership, Communication Skills, Problem Solving, Strategic Planning, Performance Evaluation

Industry

Non-profit Organizations

Description

Status: Full-time Salary: $43,000-$47,000 Benefit Package Including: Health, Dental, and Vision Insurance; 12% Paid Retirement; Paid Time Off; Holiday Pay; Birthday PTO Day; Short Term Disability, Company Paid Life Insurance, Free Family Y Membership; Program Discounts including Child Care, School Age Care, and Day Camp POSITION SUMMARY: Under the direction of the Branch Director, the Membership Manager is responsible for overseeing the Membership Department, at the West Washington and River Shores branches. This role plays a key part in creating a welcoming, member‑centered environment by building meaningful relationships with members, guests, and the community. The Membership Manager ensures that all membership accounts are accurate, up to date, and handled with care, while maintaining a consistently high standard of customer service. Flexible working hours are required to provide leadership, guidance, and support during peak business times. ESSENTIAL FUNCTIONS: 1. Directs and supervises Welcome Desk activities to meet the needs of the community and fulfill YMCA objectives. 2. Establishes new initiatives and expands program within the community in accordance with strategic and operating plans. 3. Ensures a welcoming and service oriented environment by training staff in active listening and members engagement best practices. 4. Creates a member-focus culture and models relationship building skills in all interactions; fosters a climate of innovations and resolves problems to ensures member satisfaction. 5. Develops and maintains collaborative relationships with community organizations. 6. Manages, provides input and monitors the program budget and meets or exceeds budget targets. 7. Responsible for tracking department targets including forecasting, budget and revenue. 8. Recruits, hires and onboards staff who are trained and educated to engaged and support members through our programs and/or solutions. 9. Reviews and evaluates staff performance; develops strategies to motivate and engage staff and achieve goals; ensures records of staff certifications are current and complete. 10. Compiles program statistics; monitors and evaluates the effectiveness of and participation in program. 11. Ensures quality and safety within the programs. 12. Acts as the liaison between Program Directors and Welcome Desk staff to provide correct programming and special event information that is communicated to members and community participants. 13. Gives leadership to membership software operations, program data entry. 14. Builds and maintains effective, positive relationships with the members, participants, volunteers, other staff, and the communities we serve. 15. Adhere to the Code of Conduct and policies within the Child Abuse Prevention handbook. 16. Performs other duties as assigned. YMCA COMPETENCIES (Team Leader): Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. QUALIFICATIONS: 1. High School diploma or equivalent. 2. 2+ years supervisory experience in a customer service field. 3. Strong communication, interpersonal, and problem-solving skills. 4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 5. Current CPR/AED and First Aid certification preferred; required within 30 days of hire. CERTIFICATIONS: 1. Bloodborne Pathogens/Child Abuse Prevention every year WORK ENVIRONMENT & PHYSICAL DEMANDS: 1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 2. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device 3. The employee frequently is required to sit and reach and must be able to move around the work environment. 4. The employee must occasionally lift and/or move up to 10 pounds. 5. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. 6. The noise level in the work environment is usually moderate. EQUAL OPPORTUNITY EMPLOYER: THE YMCA WELCOMES A DIVERSE WORKFORCE The Y: We’re for youth development, healthy living and social responsibility

Responsibilities

The Membership Manager oversees the Membership Department across multiple branches, focusing on creating a welcoming environment and building community relationships. They are responsible for managing staff, monitoring budgets, and ensuring high standards of customer service and operational accuracy.