Membership Officer at RCSLT

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

44358.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Membership Administration, Customer Administration, CRM Systems, Salesforce, Direct Debit Processes, Online Payment Systems, Data Quality Management, Attention To Detail, Organizational Skills, Communication Skills, Data Protection, Reporting And Analysis, Problem Solving, Collaborative Working, Payment Processing, Member Lifecycle Management

Industry

Hospitals and Health Care

Description

Overview of position Job title: Membership Officer Salary: You will receive £44,358 per annum (London based salary) or £39,587 per annum (non-London based salary) + excellent benefits. Hours: Full time, 35 hours per week. Location: Office (with home working) or remote. Contract type: Permanent Job brochure: https://www.rcslt.org/wp-content/uploads/2026/05/Membership-Officer_Job-Vacancy-Brochure_May-2026-.pdf The Royal College of Speech and Language Therapists (RCSLT) are seeking a Membership Officer to coordinate and deliver high volume operational processes that directly impact the member experience. Who we are The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 65 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff. Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy. The role The Membership Officer is responsible for delivering accurate and timely membership administration and high‑quality support across the member lifecycle. The postholder ensures the consistent processing of membership applications, payments, renewals and data quality, working to established standards and procedures. Responsibilities include processing payments, resolving routine and moderately complex membership or payment queries, supporting reconciliation work with Finance and assisting with the operational delivery of the annual renewals cycle. The role also contributes to continuous improvement by investigating non-routine issues, identifying recurring trends or data anomalies and recommending process or system enhancements. In addition, the position supports reporting and operational planning through the production and analysis of regular and ad-hoc reports, while working collaboratively with Finance, Digital and Member Support teams to ensure smooth operations, effective communication and high standards of member service. What we are looking for The ideal candidate will have experience in membership or customer administration within a high-volume processing environment, with working knowledge of CRM systems such as Salesforce, Direct Debit processes and online payment systems. They will demonstrate strong attention to detail, excellent organisational and communication skills, and the ability to manage a varied workload while meeting deadlines with minimal supervision. Experience handling member enquiries, maintaining accurate data records, resolving routine and moderately complex issues, and identifying data anomalies is essential, alongside an understanding of data-protection requirements and common membership-related queries. The role requires a proactive, calm and solutions-focused individual who can investigate issues, interpret information and apply appropriate resolutions within established guidelines. The successful candidate will work collaboratively across teams, contribute to continuous service improvement and maintain high professional standards while supporting equality, diversity and the charitable aims and objectives of the Royal College of Speech and Language Therapists. Please see the job description with more information regarding the required experience and skillset needed for this role. What we can offer you A competitive starting salary Generous annual leave entitlement Excellent staff training and development opportunities Supportive and flexible working environment including, hybrid working arrangements Generous pension scheme Life insurance cover Season ticket loan scheme Eye care voucher scheme Family friendly employer including enhanced maternity and paternity leave Cycle to work scheme Access to an Employee Assistance Programme and more! How to apply Closing date for applications: End of day, Friday 29 May 2026. Our interview process will be in person in our London Bridge Office the week commencing 15 June 2026. There will be a task that will be needed to be completed as part of the interview process. Your application should consist of: 1. A full CV including the names and addresses of two referees (at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent. 2. A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Membership Officer and how your skills and experience meet the essential criteria of the role.(Please note that for your application to be considered you need to submit both your CV and cover letter). 3. Completed applications should be submitted through our recruitment portal, Personio. Note: The successful candidate must have the right to work in the UK. Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Clare Crego-Molloy (clare.crego-molloy@rcslt.org). Our Commitment to Equity, Diversity, and Belonging (EDB) Our recruitment principles We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process. Our commitment to Equity, Diversity, and Belonging (EDB) The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds. About us The Royal College of Speech and Language Therapists (RCSLT) is the professional body for speech and language therapists (SLTs) across the UK. The RCSLT support SLTs by providing leadership, setting professional standards, facilitating research, promoting better education, and training. The RCSLT team consists of 70 staff members who offer support to over 24,000 members. Colleagues are predominantly based in the London office and others in Belfast, Edinburgh, and Cardiff offices.

Responsibilities

The Membership Officer coordinates high-volume operational processes including membership applications, payments, and renewals to ensure a high-quality member experience. The role also involves producing reports, resolving complex queries, and recommending system enhancements to improve service delivery.