Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Membership & Operations Coordinator in our Washington, D.C. office. The Membership and Operations Coordinator plays an integral role in supporting volunteer committees and member engagement for Worldwide ERC (WERC), a client association serving the global talent mobility industry – with nearly 3K enterprises and 5K individual members representing the corporations and service providers responsible for relocating 450K+ workers annually throughout the world.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

BASIC QUALIFICATIONS

• Bachelor’s degree from an accredited four-year institution or equivalent combination of education and experience
• 3-5 years of relevant professional experience
• Proficiency with project management tools and association management platforms
• Ability to travel 10%

PREFERRED QUALIFICATIONS

• Knowledge of or interest in the global talent mobility industry
• Ability to work effectively across cultures and time zones
• Familiarity with membership, credentialing, and awards programs
• Experience with HubSpot and Impexium/re:Members
• Experience with marketing automation platforms

WHAT YOU WILL DO…

• Provide high-touch member engagement as a key member of WERC’s 4-person membership and operations team.
• Lead the coordination and support of WERC’s 25+ volunteer groups (e.g., committees, councils, work groups, task forces, etc.).
• Work with board and staff liaisons to develop and maintain committee charters and annual work plans that align key initiatives and deliverables with organizational goals.
• Monitor and manage project timelines and milestones to ensure timely progress of action items and outcomes.
• Prepare regular updates and reports for board meetings, highlighting committee progress.
• Serve as the primary staff liaison for 4-5 assigned committees, collaborating closely with leadership to schedule committee meetings, prepare agendas, and coordinate action items.
• Draft communications, social media content, and website updates.
• Assist your WERC colleagues with other membership and operations duties.

THIS ROLE MIGHT BE FOR YOU IF…

• Are an upbeat team player who thrives in a fast-paced, collaborative environment.
• You enjoy building relationships and fostering a sense of community among prospects, members, and volunteers.
• You are exceptionally detail-oriented and proactive, with a knack for juggling multiple priorities simultaneously, anticipating needs, and keeping projects on track.
• You are a strong communicator—both written and verbal—and can confidently lead meetings and prepare professional updates for leadership.
• You are tech-savvy and comfortable using databases, project management tools, and marketing platforms to streamline operations.
• You aspire to an eventual leadership role in association or nonprofit management