Membership Program Administrative Assistant at HONEST WEIGHT FOOD COOPERATIVE INC

Albany, NY 12206, USA -

Full Time

Start Date

Immediate

Expiry Date

12 Nov, 25

Salary

21.0

Posted On

12 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospital/Health Care

Description

How To Apply:

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Responsibilities

In-depth knowledge of and commitment to and upholding the Co-op’s Bylaws, Mission Statement, Statements of Conscience, Member-Owner Manual, Food and Product Manual, and Employee Manual
Maintain confidentiality with owner information in the member program, and with passwords and programs housing owner and member-owner information
Allow all duties of administrative MOs, and all MOs, to remain as duties of MOs while offering support and guidance when needed (in cases of absence or training new MOs)
Assist with updating Constant Contact participant list as needed
Help regularly update membership pages of the website for outdated information and inconsistencies
Assist with maintaining membership communications throughout the store
Maintain updated knowledge of regular Owner/Member-Owner-related administrative tasks such as recording of ownership interest payments; creation of new Owner profiles in member database and production of new owner cards/welcome letters; processing of Senior Discount applications; entering of data from Member-Owner missed punch forms; application of Member-Owner hours for orientations and customer service trainings in order to support and assist the administrative team of member owners who do these tasks.
Assist with all administrative aspects of the membership program as requested by the Membership Manager, including running statistical reports, time investment reports including the no-check out report, membership binder entries and documents at the customer service desk, preparing orientation materials, ownership refund forms, business shopper binder and data, as well as other administrative tasks as assigned by the Membership Manager.
Assist with maintaining and updating comprehensive standard operating procedure documents for all administrative tasks
Assist with research and evaluation of software and/or membership program updates as requested by Membership Manager
Assist with HWFC website Coop Mail answering questions and forwarding emails to appropriate departments
Maintain consistent processes with Membership Manager in order to help maintain consistent and predictable implementation of the HWFC Membership Program.
Be available for Membership Meetings and help coordinate logistics for meetings at the request of the Membership Manager
Other duties as assigned