Membership Sales Advisor

at  Horizon Leisure Centres

JOB TITLE: MEMBERSHIP SALES ADVISOR

Hours: 37.5 per week
Location: Havant
Salary: £24,500 (Up to £32,000 OTE)
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

THE TRUST:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
Interested? Want to know how you can join our team? Take a look at this great opportunity!
We are looking for a Membership Sales Advisor to join us in transforming our business from ‘good’ to ‘great’! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success. The Advisor will be responsible for generating new membership sales and providing excellent customer service and support to members.

SKILLS AND COMPETENCIES:

• Proven track record of sales success
• A solid understanding and use of KPI indicators to maximise sales
• Working knowledge and experience of Sales CRM systems is preferred
• Experience in the gym or fitness industry is preferred
• Strong communication, interpersonal and customer service skills
• Ability to work well in a team-orientated environment
• Self-motivated and results driven
• Strong organisational and time management skills
• Ability to work flexible hours, including evenings and weekends
• Full Clean Driving Licence to travel between sites and to visit Corporate clients
• Ability to work to strict deadlines and prioritise under pressure
• Ability to perform under pressure in a confident and calm manner
• PC, Microsoft and web literate

A hands-on role that requires you to:

• Proactively generate new membership sales through prospecting and lead generation
• Building and maintaining relationships with potential and existing members
• Meeting or exceeding monthly sales targets
• Developing and implementing sales strategies to increase membership
• Providing optimal customer service and support to members
• Participating in weekly sales meetings and providing relevant insight pertaining to membership sales and retention
• Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and interests
• Responsible for the administration of membership paperwork and to ensure that it is processed accordingly.
• Planning and organising own daily selling activity – for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.
• Achieve on a weekly basis standards and targets, as set by the company with regard to the following Key Performance Indicators: Tour to sale, calls to appointment, number of telephone calls made, number of referrals and renewals
• Ensure the Sales CRM system is accurately maintained and all leads are communicated with in a timely manner
• Accountable for all cash handling, reporting any mistakes or shortfalls immediately
• Carry out competitor analysis on a regular basis to provide information which can be used positively when selling the facilities.
• Generate new business by conducting outreach to prospective Corporate clients
• Be available to attend other centres in the Horizon Group if required and work flexibly where necessary
• Ensure all company standards of operating and personal performance are implemented and completed
• Maintain regular and effective communication with the site General Manager and Sales and Retention Manager
• Comply with all statutory company legislation