Membership Secretary/Director at Paradise Valley Country Club

Paradise Valley, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Membership Administration, Executive Support, Confidentiality, Member Relations, Governance Support, Front Desk Management, Time Management, Organizational Skills, Communication, Discretion, Microsoft Word, Microsoft Excel, Microsoft Publisher, Club Management Software, Notary Public Services

Industry

Golf Courses and Country Clubs

Description

Description Job Title: Membership Secretary / Director Location: Paradise Valley Country Club Reports To: Chief Operating Officer / General Manager Position Type: Full-Time FLSA Status: Exempt Membership Certificate Holders: 1,001 Annual Operating Budget: $30 Million About Paradise Valley Country Club Tucked away in a secluded, breathtaking setting behind Camelback Mountain and surrounded by the Valley’s most iconic mountain landscapes, Paradise Valley Country Club is one of Arizona’s most prestigious and storied private clubs, serving a highly engaged and discerning, high-profile membership. Our Club offers a rare blend of timeless elegance, authentic community, and forward-thinking hospitality—creating experiences that are as meaningful as they are memorable. At PVCC, our culture is deeply rooted in our Core Values of Tradition, Excellence, Integrity, Respect, and Camaraderie. These values guide how we serve our members, support one another, and uphold the legacy of the Club each and every day. Guided by our vision, we are committed to preserving and strengthening the Club’s cherished traditions and experiences while thoughtfully adapting to the future as a leading private country club built on the foundation of family, friendship, and exceptional facilities in an unparalleled setting. We believe in honoring where we’ve been, investing in where we’re going, and creating a workplace where talented professionals can build meaningful, long-term careers. A Role on a High-Performing Executive Team This role is an integral part of PVCC’s high-performing Executive Team—an “A-player” leadership group comprised of experienced, driven, and highly collaborative professionals who are passionate about excellence and continuous improvement. The Club operates in a dynamic, service-driven environment with peak season running from October through the end of May, when energy, volume, and expectations are at their highest. Success in this role requires a self-starter who thrives in a fast-paced setting, demonstrates strong judgment, anticipates needs, and takes ownership of outcomes. Leaders at PVCC are expected to think strategically while executing tactically, communicate with clarity and professionalism, and model the behaviors and values that define our culture. High standards, accountability, and mutual respect are hallmarks of our Executive Team—making this an exciting opportunity for a professional who is energized by challenge, motivated by impact, and inspired to help shape the future of a premier private club. Position Overview: The Membership Secretary / Director serves as the trusted steward of Paradise Valley Country Club’s membership processes, records, and confidential communications. This role is responsible for administering all aspects of the membership lifecycle while maintaining the highest level of discretion and professionalism. All membership-related information is strictly confidential. In addition to managing membership administration, this position provides executive-level administrative support to the General Manager and Board of Directors and contributes to the smooth operation of Club governance and communications. Furthermore, this position assumes management of all front desk related activities and team members at the Club. Key Responsibilities Member Relations - Greet and assist Members and guests in a professional, welcoming, and service-oriented manner that reflects the Club’s high standards. - Respond promptly, accurately, and courteously to Member inquiries regarding membership policies, procedures, and status. - Uphold the Club’s standards of hospitality, discretion, and professionalism in all interactions. Membership Proposal & Candidacy Process - Distribute, log, and track Confidential Proposee Profile packets and all required sponsor, cosponsor, and reference documentation. - Create and maintain permanent, confidential membership files for each Proposee. - Issue confidential correspondence to designated References and track receipt of responses. - Maintain ongoing communication with Sponsors and Cosponsors regarding requirements and proposal status. - Record receipt of all Reference letters and forms. - Initiate posting of Proposee names to the general Membership in accordance with Club policy. - Notify the Membership Chairman upon completion of proposal materials for review and initial approval. Posting, Review & Committee Support - Ensure Proposees and Members changing classifications are posted for two consecutive months. - Confirm Proposees have met and are acquainted with a minimum of three (3) current Board Members prior to Board consideration. - Collect and securely file Membership comments and share relevant information with the Membership Chairman. - Prepare membership booklets, candidate histories, and materials for Membership Committee and Board review. - Prepare Membership Committee meeting agendas and Board ballot documentation. - Prepare and submit monthly postings of new proposals and candidates coming before the Board. Membership Administration - Coordinate all membership processes in close partnership with the Membership Chairman. - Maintain strict security of all membership files in locked and restricted-access storage. - Maintain and update the Membership policy and procedures manual. - Manage waiting lists, Member progression between classifications, resignations, and status changes. - Maintain permanent active membership files and certificate books. - Prepare and distribute membership-related correspondence on behalf of Club leadership. - Communicate membership classification changes to the Accounting Department. - Maintain accurate membership records and update information for annual roster publication. - Follow up on equity payments for resigned Members and issue membership certificates as required. - Report membership changes to appropriate Club leadership and staff. Administrative & Club Support - Perform general administrative duties including typing, copying, scanning, and correspondence. - Provide front receptionist coverage and manage incoming calls as needed. - Coordinate preparation of Annual Meeting materials and ballots. - Update membership demographic information in the Club Essentials point-of-sale system. - Prepare custom reports from the membership database upon request. - Serve as the Club’s Notary Public and provide notary services to Members and staff. Confidentiality This position requires the execution of a confidentiality agreement upon hire. Requirements Qualifications Education & Experience - Bachelor’s degree in a related field preferred. - Previous experience in a private country club or hospitality environment strongly preferred. - Must be, or become upon hire, a Licensed Notary Public. Skills & Competencies - Exceptional verbal and written communication skills. - High level of discretion, professionalism, and integrity. - Strong organizational and time-management skills with the ability to multitask. - Proficiency in Microsoft Word, Excel, and Publisher. - Familiarity with Club Essentials or similar club management software preferred. - Experience using office and mailing equipment. Compensation and Benefits · Competitive market salary · Performance Based Bonus · Employer Sponsored Medical, Dental, Vision (Blue Cross Blue Shiels, Delta Dental, and Delta Dental, respectively) · 401k with an employer match (Fidelity) – Fully Vested after eligibility requirements are met · Short-Term and Long-Term Disability · Scholarship Fund Participation Paradise Valley Country Club is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, and are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law.

Responsibilities

This role serves as the trusted steward for membership processes, records, and confidential communications, administering the entire membership lifecycle while providing executive-level administrative support to the General Manager and Board of Directors. Additionally, the position manages all front desk activities and associated team members at the Club.