WOULD YOU LIKE TO JOIN THE LARGEST HEALTH AND FITNESS OPERATOR IN EUROPE, WORKING WITH OUR MEMBERSHIP SERVICES TEAM IN HATFIELD, AND WORK WITH A TEAM WHO HAVE A PASSION TO SERVE?

We have a fantastic opportunity for a positive and enthusiastic person to join our Member Services Team in Club Support offices based in Hatfield as an apprentice on a fixed term contract.
As a Membership services Consultant apprentice, you will Work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company.
You will study toward a Customer Service Level 3 Apprenticeship alongside your role and learning about, Customer Insights, Importance of Providing a Positive Customer Experience, Customer Service Performance, Customer Journey, Ownership and Responsibility and Culture and Environmental Awareness

AND WHAT QUALIFICATIONS, SKILLS AND EXPERIENCE DO I NEED?

As an apprentice you will receive full on the job training for all key elements of the role.

Desired, skills and experience include:

• Eligibility to complete the apprenticeship programme
• A genuine passion to serve when engaging with members and team members
• Some customer service experience, preferably in a fast-paced environment
• Intermediate Skills in Microsoft Office & Excel
• Strong attention to detail
• Excellent telephone manner
• Ability to use own initiative and manage own workload
• Team player
• Self-motivated and organised
• Passion to learn

This role will be for 35 hours per week : Shifts Mon-Fri including one Saturday per month (Day back in lieu) and is Office based full time in our Club Support office based in Hatfield.