Membership Services Representative at Life Flight Network

Wilsonville, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

27.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Interpersonal Skills, Attention To Detail, Multi-tasking, Prioritization, Time Management, Microsoft Products Proficiency, VOIP Phone Systems, Database Programs, Teamwork, Active Listening, Data Entry, Issue Resolution, Data Privacy Adherence

Industry

Hospitals and Health Care

Description

The Membership Services Representative serves as the first point of contact for all membership-related questions, requests, and/or concerns. The Membership Services Representative is responsible for answering phone calls, assisting with membership related issues, resolving complaints and processing membership transactions. QUALIFICATIONS: * High school diploma/GED required * Proven customer service experience required; prior call center or receptionist experience preferred. * Must have excellent verbal/written communication and interpersonal skills * Strong attention to detail * Able to multi-task, prioritize and manage time effectively * Proficient with Microsoft products, VOIP phone systems and database programs * Ability to work well with others * Bilingual preferred, not required ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answer high volume of incoming calls * Respond to written email inquiries regarding membership and Life Flight Network * Actively listen to members and identify their needs * Provide information on membership fees, benefits, and other pertinent information regarding the membership programs * Determine membership eligibility based on established criteria * Recommend membership products to members and potential members * Securely process payments for membership and/or donations * Data entry into Membership database and/or internal trackers * Investigate and resolve membership and/or payment issues * Maintain accurate membership and donation records, including adhering to data privacy requirements 🌟 Benefits That Go Above and Beyond At Life Flight Network, we believe our team members deserve more than just a job — they deserve a rewarding, supported, and balanced life. That’s why we offer a thoughtful benefits package that truly sets us apart: Compensation & Retirement * Competitive pay * 401(k) with a 100% vested employer contribution — your future grows from day one * Tenure bonuses to reward your loyalty and long-term commitment Health & Wellness * Comprehensive Medical, Dental, and Vision coverage * Company-paid Life and AD&D Insurance * Company-paid Short & Long-Term Disability Insurance for peace of mind * Wellness Reimbursement Program to support your health goals * Complimentary Life Flight Network Membership for you and your household Family & Lifestyle * Paid Parental Leave to support growing families * Adoption Assistance for those building families in new ways * Bereavement Leave (including for pets) — because every family member matters * Paid Volunteer Time — make a difference in the community, on us * Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees Growth & Recognition * Tuition and Training Reimbursement to invest in your professional development * Employee Recognition Awards celebrating your impact and achievements * Multilingual Stipend to honor the value of diverse communication skills Join Life Flight Network and be part of a team that takes care of those who care for others — both in and out of the workplace. All candidates are subject to drug screening and background investigation. Life Flight Network is an equal opportunity employer

Responsibilities

The representative acts as the primary contact for all membership inquiries, handling phone calls, resolving issues, and processing necessary membership transactions. Key duties include answering high volumes of calls, responding to emails, identifying member needs, providing program information, and processing payments securely.