Position Title: Membership Services Representative
Reports To: Membership Services Supervisor
Pay Grid: $16.50 / hr
Department: Health Fitness and Aquatics

WHAT QUALIFICATIONS ARE WE LOOKING FOR?

At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.
The successful candidate will have the following:

EDUCATION/CERTIFICATIONS/CREDENTIALS/PROFESSIONAL REGISTRATION

• Standard First Aid, CPR-Level C
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
• Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage

KNOWLEDGE & SKILLS

• Proficient computer skills, MS Office suite an asset
• Strong sales and customer service experience
• Ability to act professionally in all situations, representing the YMCA according to its core values
• Able to deal with difficult situations and complaints with confidence
• Excellent communication, organization, and time management skills

INTERPERSONAL/COMMUNICATION SKILLS

• Communicate effectively with coworkers, supervisors, managers, and the senior leadership team
• Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
• Communicate a large quantity of information clearly and concisely in person and over the telephone

WHAT DOES THIS ROLE LOOK LIKE AT THE YMCA OF SOUTHEASTERN ALBERTA?

Reporting to the Membership Services Supervisor, the Membership Services Representative, is responsible for providing exceptional customer service to all people or persons that access the YMCA facility while demonstrating all YMCA values