Membership Services & Retention Cons Lv1 at STARTEK Philippines Inc

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

26.7

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Membership Services, Payment Facilitation, Retention Calls, Account Updates, Problem-Solving, Communication, Empathy, Attention To Detail, Adaptability, Compliance, System Navigation

Industry

Outsourcing and Offshoring Consulting

Description

Start Date: Tuesday 7 April 2026 $26.70 per hour + Super | Paid Training | Supportive Team Environment Are you passionate about customer service and helping people? We are seeking Customer Service Consultants to join our inbound contact centre team supporting a respected Victorian not-for-profit organisation providing membership services to the community. This is a great opportunity to join a supportive and professional contact centre environment, with structured paid training and ongoing coaching to help you succeed in your role. What We Offer Competitive Hourly Rate * $26.70 per hour plus superannuation Comprehensive Paid Training * 3-week structured training program * Week 1 classroom-based learning * Weeks 2–3 supported on-the-job training Supportive Team Environment * Dedicated Team Leaders providing coaching and guidance * Friendly and collaborative contact centre culture * Opportunity to develop your customer service skills in a professional environment Future Hybrid Work Opportunity * The role is initially office-based * Team members are required to work from the office while completing training and building competency in the role * Hybrid work options may be considered after several months, once competency and performance requirements are consistently met About the Role As a Customer Service Consultant, you will support members by managing inbound calls and assisting with a range of enquiries relating to membership services. Your responsibilities will include: * Handling inbound customer enquiries in a professional and friendly manner * Assisting members with membership updates and facilitating payments * Making outbound retention calls, assisting members to renew and renegotiate their memberships * Providing clear information regarding membership coverage and processes * Processing account updates across multiple systems * Resolving customer enquiries efficiently while maintaining high service standards * Following established procedures, compliance guidelines and quality frameworks Working Hours You will work on a rotating roster within the following hours: Monday to Friday: 8:00am – 8:00pm Saturday: 9:00am – 5:00pm Rosters are provided in advance. What We're Looking For * Previous customer service experience (contact centre experience highly regarded) * Strong communication and problem-solving skills * A friendly and empathetic approach when supporting customers * Comfortable working with multiple computer systems * Strong attention to detail and ability to follow processes * Resilience and adaptability in a fast-paced environment * Availability to work rotating shifts within the rostered hours Recruitment Process Shortlisted candidates will be required to complete a Criminal History Background Check as part of the recruitment process. Apply Today If you enjoy helping people and want to build your career in customer service within a supportive contact centre environment, we encourage you to apply now to secure your place in our April 2026 training intake.

Responsibilities

The consultant will manage inbound calls, assisting members with membership updates, facilitating payments, and providing clear information regarding coverage and processes. Responsibilities also include making outbound retention calls to assist members with renewal and renegotiation.