POSITION SUMMARY:

Form relationships with potential travel agents and help them make a positive decision about becoming an independent travel agent with KHM Travel Group. This includes correspondence through phone calls, emails, and live chats while answering questions, asking qualifying questions, providing information and support, and assisting them in getting started with their new travel business.

QUALIFICATIONS REQUIRED:

• 1+ year of sales experience
• 3+ years of customer service experience
• High school diploma/ some college preferred
• Willingness to learn, grow, adapt continuously
• Microsoft Excel and Word Experience
• Excellent verbal and written communication skills
• Extensive Knowledge of Microsoft Office programs (Word and Excel experience a must)
• Ability to manage stress and deal with challenges in a positive way, customer service-focused for internal customers.
• Excellent communication skills
• Ability to work without close supervision, respond to management direction, takes responsibility for projects.
• Must demonstrate the ability to work with and accept feedback from team members, managers, directors, and executives on a regular basis.
• Must possess excellent time-management skills, the ability to pay close attention to detail and the ability to work under pressure in a fast-paced, deadline-driven creative environment.
• Must possess ability to handle, organize, and communicate status of multiple projects at different stages of completion.
• Must use problem-solving skills to keep projects moving forward on a timely basis.
• Must possess the ability to work well independently and as part of a team.
• Must be highly motivated and driven to overcome challenges while positively motivating and providing direction to other members of project teams.
• Must possess and seek to continually deliver exceptional internal and external customer service

PHYSICAL REQUIREMENTS:

• May be exposed to short, intermittent, and/or prolonged periods of sitting in performance of job duties
• Ability to communicate effectively with others
• Ability to work cooperatively with team members and supervisory staff at all levels
• Will be required to accomplish job duties using various types of equipment/supplies, to include but not limited to computer keyboards, copier and label printers.
• Ability to safely, occasionally and independently move and handle 50lbs
  Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Brunswick, OH 4421

• Set phone sales appointments for qualified leads
• Respond to chats, emails, and text messages- qualify leads
• Qualify “hot leads”, continue potential clients through the sales process
• Send out new agent packets
• Meet daily call goals
• Collaborate as a team to achieve monthly sales goals with a “One Team” mindset
• Collaborate as a team to achieve monthly sales goals with a “One Team” mindset
• Review new lead applications and approve/deny enrollment
• Familiarity with Active Campaign is a plus
• Demonstrating creative, technical, decision making, and analytic skills
• Actively participate in weekly team members
• Review new lead applications and determine enrollment eligibility
• Demonstrating creative thinking, technical proficiency, sound decision-making, and analytical skills
• Collaboration with other departments and team members as needed
• Communicating effectively in both technical and business environments
• Flexibility to take on additional assignments as department or company needs evolve