POSITION SUMMARY:

Operating within the policies, procedures, and practices of the Newton YMCA, this position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Engages and delivers excellent service to all staff, members, guests, and program participants. Responds to staff, member and guest needs to secure the Newton Y is meeting its mission.

REQUIREMENTS AND QUALIFICATIONS:

1. At least 18 years of age.
2. High School diploma or equivalent.
3. Communicate the Y-Voice; demonstrating determination, genuine concern, a welcoming attitude, hopefulness and a nurturing spirit.
4. Excellent interpersonal and problem solving skills.
5. Work with minimal supervision, taking initiative to assist in developing others.
6. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Ability to develop positive, authentic relationships with people from different backgrounds.
7. Previous customer service, or related experience.
8. Good knowledge of computers and Microsoft Office.
9. CPR, First Aid, AED certifications and Child Abuse prevention training within 30 days of hire date.
10. Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee is occasionally required to sit, stoop, knell, or crouch.
· The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to focus.

1. Promotes a positive, professional and welcoming atmosphere by providing excellent service to members, guests, and program participants either by phone or as they enter the Y or upon leaving the Y. This contributes to member retention.
2. Exemplify the YMCA’s mission and core values; caring, honesty, respect and responsibility.
3. Enthusiastically greets members and guests.
4. Conducts tours responsive to the needs of prospective members; sells memberships.
5. Monitors facility to ensure a safe, hazard-free environment.
6. Provides direction, guidance and rule enforcement for staff, members, and guests.
7. Knows emergency procedures and be able to demonstrate them.
8. Responds to and handle all emergency situations according to procedures.
9. Enthusiastically greets members and guests throughout the building.
10. Builds authentic relationships with members; helps members connect with one another and the YMCA.
11. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
12. Applies all YMCA policies and procedures.
13. Demonstrate professional conduct and image at all times.
14. Serves as a healthy lifestyle role model for members and staff.
15. Perform additional duties as assigned by supervisor or designated staff person.
    YMCA COMPETENCIES (Team Leader):
    Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
    Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
    Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
    Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.