Membership Supervisor, M+ (Part-time) at West Kowloon Cultural District Authority

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Membership Management, Conflict Resolution, Interpersonal Skills, Communication Skills, Teamwork, Adaptability, Proactivity, Training, Problem Solving, Bilingual Communication, Event Promotion, Sales, Visitor Engagement, Cultural Knowledge, Physical Stamina

Industry

Museums;Historical Sites;and Zoos

Description

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century. You will be responsible for: performing high quality customer services duties in member’s lounge; handling customer inquiries and complaints; flagging up to supervisor of unusual situations or unresolved issues; handling membership transactions, e.g. membership enrollment, renewal, upgrade, ticket conversion; proactively provide and introduce M+ membership to guests; promoting members’ benefits and introducing members’ only events or activities; providing supervision and training to ambassadors when necessary; and performing other ad hoc duties as and when required. You should: possess higher diploma or above in any disciplines; have at least 2 years of relevant experience in customer-facing environment with high volume of visitors gained from retail, tourism or hospitality industry or cultural related venues; have experience in dealing with challenging customers and be able to resolve emergency situation independently; possess approachable personality with positive attitude; a good team player and be adaptive to dynamic environment; be proactive and have excellent interpersonal skills; have excellent oral and written communication skills in English, Chinese and Putonghua; proficiency in other languages is an advantage; be able to work at least 2 days per week; and be able to work on shifts including weekends, holidays, late evenings shift according to a roster that is determined by the Authority and actual work schedule and number of work days per week depend on workload demand; and be willing to work at different spaces in the museum including outdoor location; prolonged standing and physical lifting may be required. For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled. Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards. For more information, please visit https://www.westk.hk or contact: Katie Chan /+852 22000326 About West Kowloon Cultural District Authority The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a primelocal and international destination for arts, culture and entertainment.

Responsibilities

You will be responsible for providing high-quality customer service in the member's lounge and handling membership transactions. Additionally, you will promote member benefits and provide supervision and training to ambassadors as needed.