ADVANCE YOUR CAREER AT PLANSTIN

Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we’re looking for talented individuals eager to progress in their careers.

QUALIFICATIONS

• Enjoy educating and helping individuals and families find healthcare solutions.
• Are able to handle sensitive situations with compassion, discretion, and sensitivity.
• Are curious and engaged in finding solutions and understanding member needs.
• Possess demonstrable critical thinking skills and enjoy problem-solving.
• Are detail-oriented, comfortable multitasking, and able to prioritize effectively.
• Take initiative and are comfortable adapting to change.
• Can identify problems and are prepared to bring solutions, initiatives, or improvements.
• Understand and can adhere to HIPAA privacy rules.
• Have a basic understanding of health insurance and common pain points in traditional healthcare models.
• Are member-focused and committed to providing excellent service.
• Are teachable and open to new information and processes.
• Have clear, concise, and kind verbal and written communication skills.
• Can quickly become well-acquainted with member guidelines, benefits, and implementation.
• Are familiar with Microsoft Office; CRM experience is a plus.

ABOUT THE ROLE

Planstin is seeking Membership Support Associate who enjoys helping individuals and families understand and navigate their healthcare options, including alternative healthcare solutions. This role requires a compassionate, detail-oriented individual with strong problem-solving skills and a proactive approach to member support.
You’ll be the primary point of contact for our members, educating them on their benefits, resolving issues, and ensuring a smooth experience. Our ideal candidate is curious, adaptable, and committed to providing exceptional service.

WHAT YOU’LL DO

• Share healthcare options with potential members and affiliates, guiding them toward the best solutions.
• Educate members on their healthcare benefits, plan options, policies, and procedures with clarity and kindness.
• Respond to member questions about their plans, access, sharing requests, reimbursements, and payment options, providing relevant education or reference materials via email.
• Resolve member issues by identifying the root cause, filling knowledge gaps, or escalating complex problems for further assistance.
• Process enrollments, membership changes, and cancellations accurately and efficiently.
• Maintain detailed and accurate records of all member interactions in our CRM system.
• Perform administrative tasks as needed to support smooth operations.
• Stay up to date with all changes in memberships and policies to provide accurate information.