Join Our Team as a Part-Time Membership Support Specialist I at the YMCA!
Do you have a passion for helping others and providing excellent customer service? The YMCA is looking for a friendly and customer-service oriented Part-Time Membership Support Specialist I to be the welcoming face of our community!
As a Membership Support Specialist I, you’ll be the go-to person for our members’ calls, helping them feel right at home from the moment you answer the phone.
You’ll handle membership inquiries, support new member registrationsprograms, and ensure that everyone has a positive experience at the Y via phone. Your friendly demeanor and attention to detail will help create a welcoming atmosphere for all!

REQUIREMENTS:

• A passion for working with people and delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Attention to detail and the ability to multitask in a fast-paced environment.
• A positive attitude and a commitment to the YMCA’s mission and values (respect, responsibility, honesty, caring).
• Age 18 or older
• This position requires the final candidate to successfully pass an E-Verify check. For more information about E-Verify, please visit https://www.e-verify.gov/employees/e-verify-overview

• Provide excellent customer service and create a welcoming environment for all by warmly greeting all members and guests by phone in atimely manner, answering questions, and resolving any concerns.
• Assist with membership sign-ups, renewals, program enrollment, and account updates, ensuring accurate data entry.
• Foster a warm and inclusive environment, helping members feel valued and connected to the YMCA community.
• Support member engagement and prevent cancellations by sharing information about YMCA programs, events, and services.