Membership Team Lead at Columbus Zoo Family of Parks

Powell, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

17.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Training, Coaching, Supervision, Sales, Upgrades, Consultation, Guest Service, Office Duties, Spreadsheets, Word Processing, Complaint Resolution, Organization, Prioritization, Communication, PC Skills

Industry

Museums;Historical Sites;and Zoos

Description

Overview Position pays $17/hour! One of the first team members to interact with our guests, the membership team serve as ambassadors for the zoo, engaging our members while promoting and distributing materials to Columbus Zoo, Zoombezi Bay and The Wilds members. If you’re enthusiastic and comfortable entering accurate data on a computer, this may be the job for you! Responsibilities Coordinates daily workflow of all office tasks to assure deadlines are met. Provides training and coaching to seasonal Membership staff. Opens, closes and supervises the membership office daily. Sells, upgrades and processes memberships and season passes. Provides consultation and recommendations to guest regarding memberships and season passes. Provides excellent guest service for members regarding zoo information and experience. Performs data entry, filing and general office duties for designated areas. Develops spreadsheets and word processing documents to maintain office organization. Resolves phone calls, emails and in person guest complaints regarding memberships while upholding the Make it G.R.E.A.T. standards. Ability to work in a fast-paced environment with sometimes stressful situations. Performs other duties as assigned. Schedule varies based on operational needs such as weather condition, guest attendance and department needs. Qualifications Must be at least 18 years old. High school diploma or equivalent preferred. Ability to supervise and motivate others (previous supervisory/office administration preferred). PC skills required (knowledge of Excel, and Microsoft Word preferred). Ability to stay highly organized and detail-oriented. Able to balance multiple assignments and prioritize tasks effectively. Able to work in varied weather conditions (i.e. extreme heat, rain). Excellent verbal and written communication skills. Able to maintain professional, courteous and helpful behavior with guests and internal staff. Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook). Able to work flexible schedule including weekends, evenings and holidays. Subject to BMV check. Subject to Drug Free Workplace Policy. Subject to Criminal Background check.

Responsibilities

This role involves coordinating the daily workflow of office tasks, providing training and coaching to seasonal staff, and supervising the membership office operations daily. Responsibilities also include selling, upgrading, and processing memberships while providing excellent guest service and resolving complaints.