Mental Health Administrative & Marketing Virtual Assistant at Winning Assistants

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

6.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Patient Intake, Insurance Verification, Customer Service, Simple Practice, Website Editing, Google Ads, Digital Marketing, English Communication, Administrative Support, Patient Communication, HIPAA Compliance

Industry

Staffing and Recruiting

Description

Job Title: Mental Health Administrative & Marketing Virtual Assistant Position Type: Part-time Work Hours: 9:00 AM – 2:00 PM EDT Work Days: Monday – Thursday Salary: $5 – $6 per hour (depending on experience) Job Code: BP-BPP2 Workplace: Remote Preferred Candidate Location: Philippines Core ResponsibilitiesPatient Support & Scheduling (Top Priority) Answer incoming patient calls and respond to inquiries professionally and compassionately Educate prospective patients about available services and treatment options Assist with scheduling new patient consultations and follow-up appointments Conduct patient follow-up communications and appointment reminders Provide exceptional customer service and patient experience Patient Intake & Administrative Support (Top Priority) Complete new patient onboarding and intake processes Set up new patient profiles and records in Simple Practice Perform insurance pre-qualification and eligibility checks Coordinate patient documentation, forms, and required paperwork Maintain accurate patient records and administrative workflows Support communication between patients and providers Marketing & Practice Growth Support (Top Priority) Update and maintain the practice's Psychology Today profile Assist with website content updates and modifications Support Google Ads campaigns and basic marketing initiatives Help improve online visibility and patient acquisition efforts Assist with practice growth projects and outreach activities Experience with Simple Practice Previous healthcare, behavioral health, psychology, or mental health practice experience preferred Strong patient communication and customer service skills Experience with patient intake, insurance verification, and scheduling Basic website editing experience Exposure to Google Ads or digital marketing support Excellent written and verbal English communication skills Organized, proactive, and detail-oriented Comfortable balancing administrative and marketing responsibilities Basic requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Responsibilities

The role focuses on managing patient support, scheduling, and intake processes using Simple Practice. Additionally, the assistant will support practice growth through website updates, Google Ads management, and marketing initiatives.