Madison Community Services (Madison) is a non-profit agency whose mission is to promote independence, health, recovery, and community integration of persons with mental health challenges through the provision of case management, supportive housing and a broad range of other programs and services.

POSITION SUMMARY:

Mental Health Case Managers (MHCM) provide direct service and support to clients in Madison’s Ontario Health Case Management program. Reporting to the Program Manager, the Amharic- speaking MHCM is responsible for providing recovery-oriented supports to clients in the following areas: needs identification, individualized assessment and planning, direct service provision, coordination and support, referral, monitoring, evaluation, and advocacy.

QUALIFICATIONS, KNOWLEDGE AND SKILLS

• University degree relevant to mental health & addictions case management is preferred.
• Relevant diploma or certificate coupled with 3 years of experience in related adult mental health and case management is required.
• Strong written and verbal Amharic and English communication skills.
• Group program development and facilitation is an asset.
• Able to work effectively independently, as well as part of a team.
• Demonstrated interpersonal and networking skills.
• Specific knowledge of community resources connected to the provision of mental health and related services available in Toronto is an asset.
• Competency in recovery-oriented and anti-oppressive practice.
• Knowledge of and proficiency in current approaches for adult mental health and addictions, harm reduction and client-centered principles.
• Demonstrated knowledge and understanding of the mental health system, including resources and services, to enable positive outcomes for clients and family members.
• Good understanding of and sensitivity to social and cultural diversity.
• Demonstrated skills in assessment, planning, and problem-solving strategies.
• Use of appropriate skills and resources to intervene with aggressive behaviour and suicidal behaviour to maintain safety for all individuals.
• Knowledge of mental illness, medications and ability to assist clients with symptom management and medication advocacy as required.
• Good understanding of relevant provincial, and local legislation and government policies, procedures and practices pertaining to services provided by the agency.
• Competency in the provision of services offered by Madison.
• Demonstrates diplomacy and negotiation skills in client and system advocacy.
• Knowledge of coaching approaches.
• Demonstrated strong computer skills.
• Training in CPR, First Aid and ASIST is an asset.
• Vulnerable Sector Background Check/Clearance required.
  Madison is strongly committed to diversity within its community and especially welcomes applications from visible minority group members, including women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas, representation and programming at Madison. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
  We encourage all applicants to review Madison’s website to learn more about us at www.madisoncs.org We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
  Job Types: Full-time, Fixed term contract
  Contract length: 12 months
  Pay: $25.00-$25.68 per hour
  Expected hours: 40 per week

Benefits:

• Extended health care
• Paid time off
• RRSP match

Education:

• Bachelor’s Degree (required)

Language:

• Amharic (required)

Work Location: In perso

• Assist in the planning, implementation and evaluation of supports and services.
• Comply with agency policies, standards, guidelines and procedures.
• Work from a recovery and culture-sensitive framework in achieving the organization’s mission.
• Assist in client screening and intake.
• Complete assessments that identify clients’ needs, priorities and abilities through information obtained from the client, their formal and informal supports and the referral source using agency and funder tools.
• Maintain client files and documentation as per agency policies, procedures, standards, guidelines and legal framework.
• Timely provision of reports as required or requested.
• Assist clients in identifying and advocating for their civil, legal, housing and other rights.
• Maintain confidentiality and comply with agency standards and all applicable legislation.
• Facilitate access to desired and needed services and resources, including community supports, peer support groups, social recreational supports, crisis intervention and treatment, among others.
• Collaborate with community service providers.
• Perform other related duties as assigned by the Program Manager or designate in the absence of the Program Manager.
• Hours of work are Monday to Friday, 9 am-5 pm, with occasional “on call” outside of these hours as required.
• Madison is a unionized employer and this is a unionized position; CUPE Local 3798-01.
• Travel throughout Madison’s catchment boundaries to provide community based supports to clients.
• Participate in regular supervision with Program Manager.