Mental Health Case Manager I at WakeMed Health & Hospitals

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mental health support, Substance use counseling, Discharge planning, Resource navigation, Community engagement, Case management, Safety assessments, Insurance appeals, Utilization review, Crisis intervention, Patient advocacy, Medical record review, Conflict resolution, Time management, Involuntary commitment process

Industry

Hospitals and Health Care

Description

Overview Supports patients and families in managing mental health and substance use concerns, assisting with discharge planning, resource navigation, and community engagement. Serves as a resource and placement specialist, ensuring timely referrals, warm handoffs, and effective communication. Provide education, advocacy, and support to enhance patient self-management and recovery. Facilitates inpatient and outpatient connections, monitors placements, conducts safety assessments, arranges transportation, and addresses social determinants of health. Acting as a liaison between patients, families, providers, and community resources. Proactively works to prevent delays in care and disposition. Reviews patient admissions and continued stays for appropriateness, monitors insurance benefits, and ensures care aligns with coverage to optimize payment. Assists with insurance appeals and utilization reviews. Supports clinical staff with coverage guidance and medical record reviews. Participates in the involuntary commitment process, including case tracking and representing the hospital in hearings. Must be able to work independently, prioritize tasks, and manage time efficiently. Demonstrates a flexibility in accepting diverse work assignments, managing stress related to change, and resolving conflicts effectively. *****TEMPORARY POSITION 5/1/26 until 8/30/26. ***** Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education Master's Degree Counseling Or Marriage and Family Therapy Or Psychology Or Social Work Required Experience No Experience Required

Responsibilities

The Case Manager supports patients and families by facilitating mental health and substance use care, including discharge planning and community resource navigation. They also manage insurance reviews, conduct safety assessments, and represent the hospital in involuntary commitment hearings.