Mental Health Case Manager II at WakeMed Health & Hospitals

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Mental health support, Substance use counseling, Discharge planning, Resource navigation, Safety assessments, Insurance appeals, Utilization review, Involuntary commitment process, Patient advocacy, Crisis intervention, Clinical documentation, Behavioral intervention, Care coordination, Medical record review

Industry

Hospitals and Health Care

Description

Overview Supports patients and families in managing mental health and substance use concerns, assisting with discharge planning, resource navigation, and community engagement. Serves as a resource and placement specialist, ensuring timely referrals, warm handoffs, and effective communication. Provide education, advocacy, and support to enhance patient self-management and recovery. Facilitates inpatient and outpatient connections, monitors placements, conducts safety assessments, arranges transportation, and addresses social determinants of health. Acting as a liaison between patients, families, providers, and community resources. Proactively works to prevent delays in care and disposition. Caseloads may include complex patients, such as frequent readmissions with or without community services, individuals without viable discharge plans, and those requiring significant time to develop appropriate discharge plans. Other patients may be assigned by management. When needed, will develop patient centered plans with behavior intervention strategies and work closely with individuals who would benefit from in-depth conversations and meetings. Reviews patient admissions and continued stays for appropriateness, monitors insurance benefits, and ensures care aligns with coverage to optimize payment. Assists with insurance appeals and utilization reviews. Supports clinical staff with coverage guidance and medical record reviews. Participates in the involuntary commitment process, including case tracking and representing the hospital in hearings. Must be able to work independently, prioritize tasks, and manage time efficiently. Demonstrates a flexibility in accepting diverse work assignments, managing stress related to change, and resolving conflicts effectively. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Certified Case Manager Or Accredited Case Manager Or Licensed Clinical Mental Health Counselor Associate Or Licensed Clinical Social Worker Associate Or Licensed Marriage and Family Therapy Associate Required Education Master's Degree Counseling Or Marriage and Family Therapy Or Psychology Or Social Work Required Experience 2 Years Clinical - Case Management Required

Responsibilities

The Mental Health Case Manager II supports patients and families by managing mental health and substance use concerns, facilitating discharge planning, and navigating community resources. They also conduct safety assessments, monitor insurance benefits, and represent the hospital during involuntary commitment hearings.