Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Mental Health Crisis Call Center Worker (Full-Time OVERNIGHT, Remote – WI) at NORTHWEST COUNSELING AND GUIDANCE CLINIC
Menomonie, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

21.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Crisis Intervention, Suicide Risk Assessment, Behavioral Health Support, Emotional Support, Crisis Counseling, Referrals, Risk Assessments, Documentation, EHR Proficiency, De-escalation, Multitasking, Verbal Communication, Written Communication, Computer Proficiency, Calmness Under Pressure

Industry

Mental Health Care

Description
Description Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time overnight shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51. Key Responsibilities Respond to mental health crisis and suicide prevention hotline calls Conduct risk assessments and determine appropriate interventions Provide emotional support, crisis counseling, and referrals Document services in Electronic Health Records (EHR) Work independently while collaborating with the crisis response team Schedule & Availability Full-time: 40 hours per week A minimum of 4 shifts per month must fall on a Saturday or Sunday. 2 holiday shifts per year required Overnight shifts available:10pm–6am or 11pm–7am Pay & Shift Differentials $21.00/hour +$2.65/hour weekend differential +$3.00/hour for overnight workers Work Location Remote / Work From Home Must reside in Wisconsin Requires personal computer, high-speed internet, and private workspace Benefits Health Insurance Employee Assistance Program (EAP) Wellness Program Professional Development Assistance Paid Time Off (PTO) Requirements 2+ years of experience in mental health, behavioral health, or crisis services Bachelor’s degree in human services preferred (or equivalent experience) Strong skills in crisis intervention, de-escalation, and multitasking Excellent verbal and written communication skills Proficiency with computers and EHR systems Ability to remain calm in high-pressure, emergency situations
Responsibilities
The primary role involves providing 24/7 telephone crisis support, including intervention and suicide risk assessment for individuals experiencing mental health emergencies. Workers must also conduct risk assessments, provide emotional support and counseling, and accurately document all services in Electronic Health Records.