ESSENTIAL SKILLS AND EXPERIENCE REQUIRED:

• I can demonstrate behaviour consistent with the values of the Charity
• I can evidence training (caseworker and/or specialist levels) in money advice from accredited training providers e.g. IMA and Wiser Adviser
• I have experience of providing money advice (including debt and financial capability, welfare benefits/income max) either face to face or via telephone
• I have experience of providing casework covering debt, welfare benefits or mental health
• I have experience of working with electronic case recording systems
• I have experience in remote advice delivery e.g. telephone, email, virtual chat etc.
• I have experience of working with vulnerable clients, particularly people affected by mental illness
• Well-developed IT skills- comfortable using Microsoft Office packages and bespoke databases

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland.