Mental Health Practice Biller at Virtual Peace of Mind

Suffolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

45000.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Claims Management, CPT Coding, Insurance Verification, Telehealth Billing, HIPAA Compliance, Analytical Skills, Organizational Skills, Communication Skills, Excel, Google Workspace, Process Improvement, Payment Processing, Client Communication, Financial Reporting, Documentation

Industry

Description

Role: Mental Health Practice Biller FLSA: Full Time | Salaried | Exempt Reports To:Chief Program Operations Officer Location: Remote (Candidate must reside in the East Coast) Why Join Virtual Peace of Mind (VPM)? Transforming Access to Youth Mental Health through Virtual Care Virtual Peace of Mind (VPM) is a fast-growing, fully remote private mental health practice dedicated to providing compassionate, evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility, resources, and support they need to deliver exceptional care — while advancing equitable mental health access for all. Role Overview: Virtual Peace of Mind is actively seeking Mental Health Practice Biller to serve as the financial operations lead responsible for ensuring accurate, compliant, and efficient billing practices for our school based initiative VPM services. This role is ideal for a detail-oriented, analytical professional who thrives on precision, compliance, and process improvement. The Biller plays a pivotal role in maintaining the financial health of the organization through timely claims submission, insurance verification, denial management, and collaboration with both clinical and administrative teams. Key responsibilities include but limited to: Billing & Claims Management Prepare, review, and submit insurance claims through the practice’s EHR system (SimplePractice). Verify accuracy of CPT codes, clinician credentials, and payer requirements prior to submission. Monitor claim status to ensure prompt resolution of rejections or denials. Manage billing for multiple service lines, including school-based telehealth, private therapy, and program contracts. Post payments, adjustments, and reconcile balances across client and district accounts. Maintain documentation of all billing actions, payer communications, and appeals. Insurance & Compliance Oversight Conduct insurance eligibility and benefits verification prior to session initiation. Ensure adherence to HIPAA and payer-specific compliance standards for all billing processes. Track and manage payer credentialing updates, NPI, and CAQH requirements in coordination with HR. Stay current on payer changes, rate adjustments, and telehealth reimbursement policies. Financial Reporting & Coordination Generate weekly and monthly revenue reports for leadership and accounting review. Track outstanding claims, client balances, and overall collection rates to identify trends or discrepancies. Collaborate with administrative and clinical teams to ensure accurate client data entry and billing readiness. Support School Program Administrator with district utilization tracking and financial reporting for contract deliverables. Client Communication & Support Address billing inquiries from clients, families, or district representatives with professionalism and clarity. Provide explanations of benefits (EOB) and resolve account discrepancies. Assist with payment plan setup and client financial communications as needed. Process Improvement Recommend workflow enhancements to improve billing accuracy and reduce claim denials. Support implementation of new billing software features, payer integrations, or automation tools. Assist leadership in developing billing SOPs, staff training materials, and cross-department billing coordination systems. Other duties as assigned. Qualifications & Preferred Experience: Associate’s or Bachelor’s degree in Accounting, Healthcare Administration, or related field preferred. Minimum 3 years of experience in mental health or medical billing, preferably in a multi-clinician or group practice setting. Strong understanding of CPT/ICD-10 coding, insurance verification, and payer portals. Familiarity with SimplePractice, Availity, Office Ally, or similar EHR/billing platforms. Excellent analytical, organizational, and written communication skills. Experience with tele-health billing and knowledge of HIPAA compliance required. Proficiency in Excel and Google Workspace for data tracking and reporting. High integrity, reliability, and ability to maintain confidentiality. Compensation & Benefits: Compensation Salary: up to $45k/per annum; commensurate on experience. Benefits: Retirement: 401(k) with up to 3% employer match Health: Individual Coverage HRA (ICHRA) stipend up to $300/month toward health insurance premiums Paid Time Off: 10 days of PTO annually 6 paid holidays 3 wellness/sick days per year What Makes VPM Different - Our Values! Mission-Driven Impact: Join a pioneering, VDOE-endorsed initiative transforming school-based mental health delivery across Virginia — ensuring access, equity, and positive outcomes for every student. Leadership & Growth: Contribute to shaping and scaling an innovative, state-supported care model. Licensed clinicians may take on leadership or consulting roles as the program expands. Flexible Remote Environment: Enjoy a fully remote, flexible work model that allows you to balance meaningful clinical work with personal well-being. Collaborative, Supportive Culture: Be part of a multidisciplinary, mission-driven team that values integrity, empathy, and shared learning. Professional Development: Access ongoing CEU opportunities, leadership training, and exposure to state and national initiatives advancing youth mental health. Equal Employment Opportunity (EEO) Statement: VPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, veteran status, or any other legally protected characteristic. ADA Accommodation Statement: VPM is committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require an accommodation to complete the application process, participate in an interview, or perform essential job functions, please contact HR at davidgulleyhr@avirtualpeaceofmind.com to request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role, our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required. Employment Eligibility & Compliance: All offers of employment are contingent upon the successful completion of a background check, verification of licensure (as applicable), and eligibility to work in the United States without company-sponsorship. VPM complies fully with all applicable federal, state, and local laws governing nondiscrimination, confidentiality, and data privacy, including HIPAA, FERPA, and state-specific clinical/employment regulations.

Responsibilities

The Mental Health Practice Biller is responsible for ensuring accurate, compliant, and efficient billing practices for the organization's services. This includes timely claims submission, insurance verification, denial management, and collaboration with clinical and administrative teams.