Mental Health Services - Program & Consumer Support Specialist III at JSSA

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

28.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronic Health Record System, Payment Processing, Appointment Scheduling, Demographic Screening, Benefits Verification, Insurance Interface, Administrative Support, Confidentiality, Person-Centered Approach, Policy Adherence, HIPAA Compliance, Typing Skills, Leadership Abilities, Strategic Thinking, Organizational Skills, Multi-tasking

Industry

Individual and Family Services

Description

The Program and Consumer Support Specialist III (PCS III) is directly responsible to the Program and Consumer Support Team Leader who assigns work, sets priorities and reviews work on an ongoing basis. The PCS III is responsible for providing day-to-day administrative and business services which support the operations of a particular program and/or service model; maintaining compliance with all federal, state and contract requirements associated with service delivery and payment adjudication (program support) and; ensuring effective and efficient engagement of individuals receiving services (consumer support). This is a hybrid position requiring at least three days a week in the office. Essential Functions: Provide Administrative and Business Services: Receive/screen telephone calls and callers providing program information as requested, and/or route calls to the appropriate point of contact Utilize an electronic health record system to accept and record payments; manage and schedule appointments; log information as requested; provide administrative and demographic screening for individuals seeking services; and communicate with service providers Review and confirm complete and accurate entry of consumer information into the electronic health record Interface with patient accounts to address and/or resolve issues with respect to accepting/logging payments for services Interface with insurance companies to complete benefits checks and confirm benefits assignments in the electronic health record. Provide operational support in accordance with demands of program and/or service model such as serving as administrative gatekeeper (or point of contact) for external partners/stakeholders Performs other duties as required Ensure Effective and Efficient Engagement of Individuals Receiving Services (Consumer Support) Treat individuals courteously; maintain professional boundaries and confidentiality at all times, and actively demonstrate a ‘person-centered’ approach to service delivery Maintain working knowledge/familiarity with all on-going and one-time department programs, services, and administrative policies related to individuals receiving services Interact with visitors/individuals to direct them to the appropriate programs, services, staff members, etc. Provide accurate and timely information with respect to an individual’s insurance status; provide guidance and information associated with fee assessment and fee setting related to service delivery Maintain Compliance with all Federal, State, and Contract Requirements/Regulations (Program Support) Participate in regular training related to Agency policies and procedures and routinely adhere to administrative practices which align with JSSA’s mission and comply with all necessary regulations (i.e. HIPAA) Minimum Education, Licensure, and Work Experience Required: Bachelor’s degree in a related field or 2 – 3 years of experience in a similar position; Minimum of 3-5 years of experience performing duties outlined above; Typing Skills – 55 words per minute Demonstrated leadership abilities and strategic thinking; Commitment to working in a fast-paced team environment with an emphasis on collaboration and maintaining positive relationships with colleagues and clients; Ability to actively listen and concisely explain complex information to clients; Demonstrated organizational and multi-tasking skills; Outstanding written and oral communication skills; Working knowledge of common English usage, spelling and business formats Proficient computer/database skills (Microsoft Office) Minimum 3 years of experience using an electronic health record or similarly designed system Excellent customer service skills and professional demeanor Starting Pay: $28/hour The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D

Responsibilities

The specialist provides day-to-day administrative and business services supporting program operations, including managing electronic health records, processing payments, and handling scheduling. They are also responsible for ensuring effective consumer engagement and maintaining compliance with all federal, state, and contract requirements.