Full job description

JOB DESCRIPTION

Job Title: Support Worker (Residential)

Responsible to: Registered Manager

Our Aim:

We specialise in working with people who have severe and enduring mental illness. We form effective partnerships with service users, carers and local agencies to provide high quality, integrated services in the community with a strong emphasis on rehabilitation.

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Job summary:

To encourage and support residents, in accordance with agreed treatment programmes under the general guidance of senior staff.

• To engage in therapeutic relationships with the residents.
• To encourage and support residents in their rehabilitation and treatment programmes. This is needs led and involves social conditioning, the relearning of old skills and support through therapies, occupation and counselling.
• To maintain a resident focus and to understand the boundaries that must exist in the staff/resident relationship.
• To be familiar with all aspects of the home’s security systems and to contribute to the relational, procedural and physical security of the home.
• To attend and contribute to case conferences.
• To acquire knowledge of the Mental Health Capacity Act and recognise the restrictions that sections of the MCA have on the residents’ choice and freedom.
• To recognise the impact mental illness has on clients, psychologically, physically and socially.
• To acquire a basic understanding of the desired and undesired effects of some of the commonly used medication for mental health problems.
• To support the team by being consistent with the team approach to individual residents.
• To recognise the value of therapeutic services.
• To support team members and to care for one another.
• To contribute to the safety of all clients, relatives, visitors and the team.
• To understand Ashurst Lodge Healthcare Ltd's policies and guidelines on the management of violence and aggression.
• To attend training sessions as and when required and to pursue some form of self development programme pertinent to the home and to yourself.
• To respect all issues of confidentiality especially outside the home and when off duty.
• To be aware of health and safety, fire and other regulations that pertain to the safety of the home and its residents.
• To communicate openly, honestly and without fear of recrimination.

Job Type: Full-time

Pay: £12.30 per hour

Benefits:

• Company pension
• On-site parking

Work Location: In personFull job description

Seren Gobaith Independent Hospital

Job Description

Job Title: Support Worker

Reports to: Nurse in charge

Job Overview:

We are looking for a dedicated and compassionate Support Worker to join our team at Seren Gobaith Independent Hospital. As a Support Worker, you will assist in providing care and support to patients with a variety of mental health conditions. You will work closely with nursing and medical teams to ensure the safety, comfort, and well-being of patients while promoting their recovery and independence within a secure and supportive environment.

Key Responsibilities:

• Patient Support:
• Provide personal care and assistance to patients, including support with daily activities such as eating, personal hygiene and therapeutic activities.
• Encourage and support patients in their recovery, helping them to engage in therapeutic activities and treatment programs.
• Assist in the implementation of care plans, ensuring that patients’ individual needs are met.
• Foster positive relationships with patients, offering emotional support and encouragement.
• Monitoring & Observation:
• Monitor patients' mental and physical well-being, reporting any changes or concerns to the nursing team.
• Assist in managing patient behaviours, de-escalating situations when necessary, and ensuring patient and staff safety.
• Ensure a safe and secure environment for patients, adhering to safety protocols and hospital guidelines.
• Therapeutic Activities:
• Support patients in participating in therapeutic and recreational activities designed to promote their well-being and recovery.
• Encourage social interaction, independence, and skill development by assisting patients with daily living activities.
• Help patients set and achieve personal goals, promoting empowerment and self-esteem.
• Team Collaboration:
• Work closely with registered nurses, mental health professionals, and other support workers to provide holistic care for patients.
• Attend team meetings and contribute to discussions about patient care, behaviour management, and treatment planning.
• Follow care plans and assist in delivering individualized interventions under the guidance of nursing and clinical staff.
• Documentation & Reporting:
• Maintain accurate and up-to-date records of patient care, activities, and progress.
• Document observations, changes in behaviour, and any incidents or concerns, reporting to the appropriate team members.
• Support the nursing team in carrying out assessments and evaluations.
• Patient Advocacy & Safeguarding:
• Promote and protect the rights of patients, advocating for their needs and preferences where possible.
• Adhere to safeguarding policies and ensure patients are always treated with dignity and respect.
• Report any concerns regarding patient welfare or safety to the appropriate person immediately.
• Health & Safety:
• Assist in maintaining a clean, safe, and therapeutic environment for both patients and staff.
• Follow infection control and health and safety procedures, ensuring the safety of both patients and colleagues.
• Participate in maintaining the physical environment of the hospital, ensuring that all equipment is in good working order and any risks are reported.

Qualifications & Requirements:

• Essential:
• No formal qualifications required, but a willingness to learn and develop within the role.
• Compassionate, patient, and empathetic nature with a strong desire to help others.
• Good communication and interpersonal skills, with the ability to work effectively within a team.
• Ability to remain calm and patient when dealing with challenging situations.
• Ability to follow care plans, guidelines, and procedures.
• A flexible approach to work, with the ability to adapt to changing circumstances.
• Desirable:
• A qualification in Health and Social Care (e.g., NVQ Level 2 or 3 in Health and Social Care, or similar).
• Experience working in a mental health or secure care environment.
• Basic knowledge of mental health conditions and common therapeutic approaches.
• First aid certification or other relevant training.

Working Hours:

• Full-time shift pattern working over a 2 week period (including nights, weekends, and bank holidays) to ensure 24-hour care for patients.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Access to ongoing education, including courses on mental health and care skills.
• Supportive work environment with a focus on staff well-being.
• Generous pension scheme.
• Enhanced night shift hourly rate - £13.45 per hour.

Job Type: Full-time

Pay: £13.20 per hour

Benefits:

• Company pension
• On-site parking

Work Location: In person