Be the first voice of support for mental health callers
Make real impact through triage & timely referrals
Connect people to life-changing care pathways
Employment Type: Permanent Full Time
Position Classification: Occupational Therapist Level 1 / 2, Psychologist, Registered Nurse, Social Worker Level 1 / 2
Remuneration: Dependent on Qualifications
Hours Per Week: 38 (Job Share may be considered for part time hours)
Location: Cumberland Hospital, North Parramatta

ESSENTIAL REQUIREMENTS:

Qualification: Tertiary qualifications as Registered Nurse, Occupational Therapist, Psychologist or Social Worker
Registration: Demonstrated full registration with AHPRA as Registered Nurse, Occupational Therapist or Psychologist; Eligible for membership of AASW for Social Workers

Join Western Sydney LHD Mental Health Services and be the vital first contact for those seeking mental health support via the NSW Mental Health Telephone Access Line. Help guide callers to the right care and improve access to essential services. You will be responsible for:

• Conducting mental health triage and risk assessments by phone
• Providing advice, support, and referrals to suitable services
• Assisting carers and liaise with internal and external providers
• Initiating emergency responses for high-risk presentations
• Supporting service quality, safety, and person-centred care

You will benefit from:

• Free onsite parking
• Access to the Continuing Professional Development including a wide range of supervision and professional development opportunities, including ongoing health learning programs and career succession plans.
• We also offer manager capability programs for those interested in leadership roles.
• Generous leave conditions as per NSW Health (State) awards including monthly paid ADO (full time staff only)
• Options for salary packaging, novated leasing which can lower your taxable income
• Access to EAP and Fitness Passport.