WORK STYLE - FIELD: WORKING IN COMMUNITIES ACROSS WOLVERHAMPTON AND DUDLEY

We are seeking a Mental Health Welfare Rights Officer to work full-time (37 hours per week) in the Welfare Rights Service.

The post holder will be responsible for:

• providing technical support and advice to mental health professionals surrounding the Social Security benefit entitlement of patients
• delivering basic training and workshops (both face-to-face and online) to mental health professionals on Social Security benefits and welfare reform
• producing appropriate information and training materials (including PowerPoint slideshows) on Social Security benefits and welfare reform
• providing information, advice and practical assistance to those with mental health conditions (primarily serve mental health conditions) ensuring that they are maximising their Social Security benefit entitlements and have support to address any issues or concerns connected to their Social Security benefit rights.
• undertaking the completion of benefit claim forms, mandatory reconsideration letters and appeals and submissions
• advocating on the behalf of patients in order to secure the Social Security benefits to which they are entitled whilst undertaking appeals work and representing patients both at the First-tier Tribunal and Upper Tribunal.

We’re seeking a dedicated professional with:

• A commitment to the rights of claimants
• Experience of working with people with mental ill-health
• Experience of providing high-quality advice in Social Security law and practice
• Experience of delivering training and undertaking regular and effective representation at tribunals
• Excellent communication and negotiation skills
• The ability to design and produce benefit and welfare reform information materials for both claimants and professionals.

For more information about the requirements of the post, please contact Mark Perlic 07725 137973 or email at: mark.perlic@wolverhampton.gov.uk

INTERVIEW DATE: TUESDAY 9TH SEPTEMBER 2025

This post is subject to a satisfactory DBS (Disclosure and Barring Service) check.
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

OUR WORKING ARRANGEMENTS

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

• providing technical support and advice to mental health professionals surrounding the Social Security benefit entitlement of patients
• delivering basic training and workshops (both face-to-face and online) to mental health professionals on Social Security benefits and welfare reform
• producing appropriate information and training materials (including PowerPoint slideshows) on Social Security benefits and welfare reform
• providing information, advice and practical assistance to those with mental health conditions (primarily serve mental health conditions) ensuring that they are maximising their Social Security benefit entitlements and have support to address any issues or concerns connected to their Social Security benefit rights.
• undertaking the completion of benefit claim forms, mandatory reconsideration letters and appeals and submissions
• advocating on the behalf of patients in order to secure the Social Security benefits to which they are entitled whilst undertaking appeals work and representing patients both at the First-tier Tribunal and Upper Tribunal